Subject: RE: [rt-users] Reminders still open after a ticket is
closed
That part of it looks OK to me.
I recently had a problem with a similarly-structured scrip that
didn't seem to be firing. It turned out to be because I'd left the
Custom
.
--
Mark Roedel
Senior Programmer/Analyst - Web Services
LeTourneau University
From: Jim Tambling [mailto:jim.tambl...@datatote.co.uk]
Sent: Wednesday, February 11, 2009 4:36 PM
To: Roedel, Mark; rt-us...@bestpractical.com
Subject: RE: [rt-users] Reminders still open after a ticket is closed
: Roedel, Mark [mailto:markroe...@letu.edu]
Sent: 10 February 2009 23:04
To: Jim Tambling; rt-us...@bestpractical.com
Subject: RE: [rt-users] Reminders still open after a ticket is closed
Looks to me like
http://wiki.bestpractical.com/view/OnQueueChangeFixReminders
http://wiki.bestpractical.com
If I set a reminder for a ticket, after the ticket is resolved the
reminder is still active. Is there anyway to automate closing the
reminders on resolution of the ticket?
Regards
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
, February 10, 2009 4:37 PM
To: rt-us...@bestpractical.com
Subject: [rt-users] Reminders still open after a ticket is closed
If I set a reminder for a ticket, after the ticket is resolved the
reminder is still active. Is there anyway to automate closing the
reminders on resolution of the ticket
