Guys, I am trying to monitor SLA due date using external tools like nagios or
zabbix, but I haven't find a way to do that, we have SLA extension running for
couple months now.
Anyone could give me some advice based on rt command line or mysql queue?
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On Thu, Dec 15, 2011 at 07:49:45PM +0800, Thomas Lau wrote:
> Guys, I am trying to monitor SLA due date using external tools like nagios or
> zabbix, but I haven't find a way to do that, we have SLA extension running
> for couple months now.
> Anyone could give me some advice based on rt command
09:48 2011
Subject: Re: [rt-users] SLA due exceed monitor
On Thu, Dec 15, 2011 at 07:49:45PM +0800, Thomas Lau wrote:
> Guys, I am trying to monitor SLA due date using external tools like nagios or
> zabbix, but I haven't find a way to do that, we have SLA extension running
> fo
ge -
> From: rt-users-boun...@lists.bestpractical.com
>
> To: rt-users@lists.bestpractical.com
> Sent: Fri Dec 16 04:09:48 2011
> Subject: Re: [rt-users] SLA due exceed monitor
>
> On Thu, Dec 15, 2011 at 07:49:45PM +0800, Thomas Lau wrote:
> > Guys, I am trying to
[falc...@bestpractical.com]
Sent: Friday, December 16, 2011 7:54 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] SLA due exceed monitor
On Fri, Dec 16, 2011 at 04:12:47AM +0800, Thomas Lau wrote:
> Yes, I understand the method, but not sure why due date can't define time
On Fri, Dec 16, 2011 at 13:19, Thomas Lau wrote:
> I could set due before Dec 10 2011, but I can't set display all ticket which
> due before Dec 10 2011, 2PM, how do you do such query?
Due < '2011-11-10 14:00:00'
--
Best regards, Ruslan.
RT Training Sessions (http://bestpractical.com/
:49 2011
Subject: Re: [rt-users] SLA due exceed monitor
On Fri, Dec 16, 2011 at 13:19, Thomas Lau wrote:
> I could set due before Dec 10 2011, but I can't set display all ticket which
> due before Dec 10 2011, 2PM, how do you do such query?
Due < '2011-11-10 14:00:00'
nal Message -
> From: ruslan.zaki...@gmail.com
> To: Thomas Lau
> Cc: rt-users@lists.bestpractical.com
> Sent: Fri Dec 16 19:20:49 2011
> Subject: Re: [rt-users] SLA due exceed monitor
>
> On Fri, Dec 16, 2011 at 13:19, Thomas Lau wrote:
>> I could set due before De
All work fine now, thanks
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- Original Message -
From: ruslan.zaki...@gmail.com
To: Thomas Lau
Cc: rt-users@lists.bestpractical.com
Sent: Fri Dec 16 20:32:28 2011
Subject: Re: [rt-users] SLA due exceed monitor
On Fri, Dec
