Hi umm change+lists.rt,
Unless this has changed in the 3.8 line, you can't use a template to send
an e-mail in a custom action.
The way I get around it is to use the custom action to set a trigger and
then have another scrip (that uses that trigger as a custom condition) send
the e-mail.
In o
How would I send a notification using a template from within a scrip
custom action?
The users for one RT instance I'm setting up wants to allow
correspondence on existing tickets via email, but not allow new tickets
to be created by email (there are some important mandatory custom fields
they want
