That's what I thought you were talking about.
Thank you very much.
Also, thank you very much for that link, it has other useful bits of info
too.
I appreciate all the help the folks from Best Practical provide on this
listserv. People don't say it enough, but you guys run a great company.
On Tue, Aug 14, 2012 at 10:19:33AM -0400, Mike Johnson wrote:
I just want to be sure I'm understanding the use of Subject Tag for a
queue.
I can put whatever I want in this, and it'll change the tag in the subject
line of outgoing
messages.
By default rt puts the RT instance
Is this what you are referring to Kevin?
This is from the Global Autoreply template
There is no need to reply to this message right now. Your ticket has been
assigned an ID of [{$rtname} #{$Ticket-id()}].
I'm assuming you would want that to be something else?
Do you have a {$Ticket-Tag} or
On Tue, Aug 14, 2012 at 02:48:09PM -0400, Mike Johnson wrote:
Is this what you are referring to Kevin?
This is from the Global Autoreply template
There is no need to reply to this message right now. Your ticket has been
assigned an ID of [{$rtname} #{$Ticket-id()}].
I'm
