Le 14/06/2016 21:33, Jesse Maseto a écrit :
> Hello Matt,
>
> I want to have a report or a list of tickets showing if the original
> owner reassigns a ticket to another co-worker.
>
there is no direct webui access to such information, but you can create
a customfield to record your need through a
Hello Matt,
I want to have a report or a list of tickets showing if the original owner
reassigns a ticket to another co-worker.
I will look in to the API.
thx.
-Jesse
Jesse Maseto
Head of Support
ByWater Solutions
Support & Consulting for OSS
Office - Stratford,CT
T/F 888
On Tue, Jun 14, 2016 at 1:58 PM, Jesse Maseto
wrote:
> Hello All,
>
> I was wondering if there was a way to tracker a transaction of a ticket.
> Here is the scenario I'm referring to.
>
> The ticket is assigned an owner and then the owner reassigning the ticket.
> This is recorded as a "Given" tra
Hello All,
I was wondering if there was a way to tracker a transaction of a ticket.
Here is the scenario I'm referring to.
The ticket is assigned an owner and then the owner reassigning the ticket.
This is recorded as a "Given" transaction in RT.
I would love a way to track these types of transa
