On Mon, Dec 19, 2011 at 07:10:36PM +0100, Gerard FENELON wrote:
> Thanks Kevin
>
> Is there a way to prevent this behaviour ?
> Sometimes I end up with Customers in AdminCc of tickets ...
User education/training.
Otherwise you have to write a Scrip that takes unprivileged users off
of tickets (o
Thanks Kevin
Is there a way to prevent this behaviour ?
Sometimes I end up with Customers in AdminCc of tickets ...
Gerard
On 2011-12-19 19:01, Kevin Falcone wrote:
On Fri, Dec 16, 2011 at 05:24:41PM +0100, Gerard FENELON wrote:
Hi
One of my privileged users A was able to add another
On Fri, Dec 16, 2011 at 05:24:41PM +0100, Gerard FENELON wrote:
>Hi
>
>One of my privileged users A was able to add another user B as AdminCc
>even though that second User B does not have the WatchAsAdminCc right as
> far as I can make
>out.
That right only affects your ability t
Using RT 3.8.8
On 2011-12-16 17:24, Gerard FENELON wrote:
Hi
One of my privileged users A was able to add another user B as AdminCc
even though that second User B does not have the WatchAsAdminCc right
as far as I can make out.
User B is not privileged.
User B does not have any rights for th
Hi
One of my privileged users A was able to add another user B as AdminCc
even though that second User B does not have the WatchAsAdminCc right as
far as I can make out.
User B is not privileged.
User B does not have any rights for that Queue in
Admin/Queues/UserRights.html
User B belongs t
