That extra condition did the trick. Thanks.
Mathew
Keep up with my goings on at http://theillien.blogspot.com
Jacob Helwig wrote:
> Try changing:
>
> Custom Condition:
> if ($self->TransactionObj->Type eq "Create" && $self->TicketObj->Subject =~
> /^Patch Testing for\s?/){
>
> To:
>
> Custom
Thanks. I'll give that a try.
Keep up with my goings on at http://theillien.blogspot.com
Jacob Helwig wrote:
> Try changing:
>
> Custom Condition:
> if ($self->TransactionObj->Type eq "Create" && $self->TicketObj->Subject =~
> /^Patch Testing for\s?/){
>
> To:
>
> Custom Condition:
> if ($se
hnician
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-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mathew
Sent: Thursday, September 27, 2007 2:18 PM
To: RT Users
Subject: Re: [rt-users] cron job for creating tickets and chil
Anyone have any thoughts on this?
Keep up with my goings on at http://theillien.blogspot.com
Mathew Snyder wrote:
> I'm trying to set up a cron job which will send an email to RT. This ticket
> should spawn three child tickets. Technically, it works. The child tickets
> are
> spawned however
I'm trying to set up a cron job which will send an email to RT. This ticket
should spawn three child tickets. Technically, it works. The child tickets are
spawned however, it enters a loop and continuously spawns child tickets. I
think it is due to the condition I've created but I'm not sure.
