Violetta,
At the moment, I don't know. I'm not sure there is an easy way to do
this. You would have to identify a condition that would "catch" these
particular requestors (maybe a domain name from their email, or
something like that) and then create some action code that would add
them to
Hi Ken,
>* User group (all those damn requestors)
> o "CreateTicket" (anyone in the group can create a ticket)
That exactly is the Problem. How can I define who is in that Usergroup
without adding manually all that 100 requestors with their emailadress?
Regards,
Violetta
--
Vor
Violetta,
Makes good sense to me. Question, if those requestors are NOT going
to login to RT, how are they going to "open" a ticket? If you have
"CommandByMail" set up, they could do it via Email. If not, why not have
the "Owners" of the tickets open them? I guess where I am confused is
t
Hi Ken,
thanks for replying.
I will try to describe it more clearly.
The RT has different Queues, let's say Queue A and Queue B.
We don't want the AdminCCs of queue A to know about the existents of
queue B and vice versa. This is possible because we don't allow
"Everybody" to "Open Tickets" i
Violetta,
I can help, but it's still not clear to me what you want. You say
you only want the Admins (I'm assuming here you mean the AdminCc Watcher
for the Queue) to "See the Queue" and then you mention something about
the users "can change it". Change what? If you only want AdminCcs to se
Hi,
we have a queue in our RT that nobody should see except the
Queue-Admins. But we need about 100 Users to open Tickets via email in
that queue, their email-addresses have all the same domain name.
Since the Users can change it would be to much hassle to look through
all the users again and
