Hello,
we are running RT 3.6.3. Our users prefer have NotifyActor set to 1.
But we now have the
problem that AdminCc receive emails twice now when a ticket is updated
which they
have created themselves. How can we prevent this from happening?
Many thanks in advance
Dorothea
Dorothea,
That's the very reason RT came up with turning OFF the actor. I don't
think they can have it both ways. If they are doing the transaction,
then they already KNOW they did it and RT STILL keeps the trans in
history. You might have to write a scrip that examines the creator
On Mon, 20 Oct 2008 15:41:22 -0400, Kenneth Crocker [EMAIL PROTECTED]
wrote:
Dorothea,
That's the very reason RT came up with turning OFF the actor. I don't
think they can have it both ways. If they are doing the transaction,
then they already KNOW they did it and RT STILL keeps the
