Hi Joachim,
I'm not very good at scrips, can you or anyone post a scrips that would
not send an email if the owner is also on cc?
Either a or b would be great if there was a contribution that I can just
cut and paste :)
Sorry I'm not lazy I just don't like breaking a production system.
Thank
You can either
A) combine the two scrips into one (you probably have one for owner, and
one for cc)
This would send only one email
Or
B) update the template and/or the scrip's condition to not do anything if
the owner is in the cc list.
Thanks,
Jok
--
| Joachim Thuau | IT Systems Engine
On Thu, May 24, 2012 at 11:24:06AM -0400, Gilbert Rebeiro wrote:
> Hi All,
>
> I never got anyone's feedback on this situation.
> I would really appreciate someone else's experience to provide a
> solution to this user.
>
> Thanks in advance,
> Gilbert.
>
> On 10/04/2012 6:58 AM, Gilbert Rebeiro
Hi All,
I never got anyone's feedback on this situation.
I would really appreciate someone else's experience to provide a
solution to this user.
Thanks in advance,
Gilbert.
On 10/04/2012 6:58 AM, Gilbert Rebeiro wrote:
Hi,
We are using RT 4.0.0 all is working well.
We have a couple of user
Hi,
We are using RT 4.0.0 all is working well.
We have a couple of users that are ccadmins to several queues.
They are obviously getting bombarded with emails.
They can't differentiate the ones they receive because they are cc:admins.
They really need to see the ones that there has been a rep
