You can either use the queue specific subject tags, or see my earlier
posts on this list about tweaking the codebase
to emit subjects like:
[RTname Qname ID#] Actual Subject
Either way, be sure to read perldoc RT_Config.pm thoroughly, as there
are some magic variables in there that need to be
Have you seen subject tag feature? It's a new property of queues you
can change via the web UI.
On Wed, Jul 8, 2009 at 7:17 PM, Chip Meffordc...@well.com wrote:
Been a happy RT user for a few years now, currently running
3.8.1. For these last years, I've only had one active queue
for helpdesk.
Ruslan Zakirov wrote:
Have you seen subject tag feature? It's a new property of queues you
can change via the web UI.
Hey Ruslan;
yes, That part I get, however the body of the auto reply
contains contradictory info.
While the subject will say:
[queue-name ID#] Blah blah blah,
in the body
Fix templates, use the following code in them:
{$Ticket-QueueObj-SubjectTag || $rtname}
On Wed, Jul 8, 2009 at 8:15 PM, Chip Meffordc...@well.com wrote:
Ruslan Zakirov wrote:
Have you seen subject tag feature? It's a new property of queues you
can change via the web UI.
Hey Ruslan;
Ruslan Zakirov wrote:
Fix templates, use the following code in them:
{$Ticket-QueueObj-SubjectTag || $rtname}
Err, a bit out of my depth I guess. Not sure
where to do this, not keen on fiddling Templates_Overlay.pm
or similar. And not clueful on how to add queue specific stuff
in the
On Wed, Jul 08, 2009 at 12:40:29PM -0400, Chip Mefford wrote:
Ruslan Zakirov wrote:
Fix templates, use the following code in them:
{$Ticket-QueueObj-SubjectTag || $rtname}
Err, a bit out of my depth I guess. Not sure
where to do this, not keen on fiddling Templates_Overlay.pm
or
