I have migrated RT to a new box/OS multiple times in our years of use.
What I do is spin up a VM with my OS of choice and install the exact same
version of RT as my old server. I then dump the DB and import into the
new server and verify data is correct and RT is operational.Lastly, I
proceed
||Hi Klaus,
Recently, i've upgrade own RT from 4.0.6 to 4.4.0 and OS to jessie too.
I've made a fresh install of Debian Jessie, install RT from the source
(not from the deb), dump the old RT database to the new server, and
apply these scripts to upgrade the database :
rt-setup-database --ac
On 19.09.2016 09:38, Klaus Conrad wrote:
[..]
> I. e. is it generally recommended to upgrade RT using the Debian package
> management system or should I rather start with a clean installation of
> Debian Etch with RT and then migrate my data over?
Debian Jessie I meant of course.
Klaus
--
Klaus
Hello,
I've got a Debian Wheezy installation of RT 4.0.7 and I intend to
upgrade it to the latest version available in Debian stable, which is
4.2.8 on Debian Jessie.
Are there any recommendations regarding how to do this?
I. e. is it generally recommended to upgrade RT using the Debian package
Poulter, Dale
Sent: Saturday, February 6, 2016 6:59 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RT upgrade still seeing old version
We recently upgraded from 3.8.7 to 4.2.12. The upgrade on our development
machine went great and the upgrade on production seem to go well also until
We recently upgraded from 3.8.7 to 4.2.12. The upgrade on our development
machine went great and the upgrade on production seem to go well also until
restarting apache with the new configuration. When restarting it gives me the
error
"Wrong version of RT 3.8.7 found; need 4.2.* at /apps/rt4/s
On Tue, 2014-02-04 at 14:08 +, Nick Fennell wrote:
> So it’s mainly this I’m having issues with;
>
>
> {{{
> [6096] [Tue Feb 4 10:12:39 2014] [critical]: Can't use an undefined
> value as a HASH reference at /tmp/rt-4.2.2/sbin/../lib/RT/Crypt.pm
> line 237. (/tmp/rt-4.2.2/sbin/../lib/RT.pm:3
So it’s mainly this I’m having issues with;
{{{
[6096] [Tue Feb 4 10:12:39 2014] [critical]: Can't use an undefined value as a
HASH reference at /tmp/rt-4.2.2/sbin/../lib/RT/Crypt.pm line 237.
(/tmp/rt-4.2.2/sbin/../lib/RT.pm:393)
Can't use an undefined value as a HASH reference at
/tmp/rt-4.2
Hi All.
Having an issue upgrading our internal RT instance.
It’s been running 4.0.8 for a while now with no real issue. I had to perform
some maintenance on the host so thought I’d throw the RT upgrade on at the same
time. Usually the upgrades are pretty painless.. but this one is the exception
binary" doesn't apply?
Thanks.
Wanli
From: wwch...@hotmail.com
To: rt-users@lists.bestpractical.com
Date: Thu, 30 Aug 2012 21:33:08 +0000
Subject: Re: [rt-users] rt upgrade
> Date: Thu, 30 Aug 2012 14:54:11 -0400
> From: falc...@bestpractical.com
> To: rt-users@lists.be
> Date: Thu, 30 Aug 2012 14:54:11 -0400
> From: falc...@bestpractical.com
> To: rt-users@lists.bestpractical.com
> Subject: Re: [rt-users] rt upgrade
>
> On Thu, Aug 30, 2012 at 07:42:42AM +, Wanli Cheng wrote:
> >I tried to convert my rt database from mysql ve
On Thu, Aug 30, 2012 at 07:42:42AM +, Wanli Cheng wrote:
>I tried to convert my rt database from mysql version 3 to mysql version 5.
>The database mysql version 3 doesn't have such an option:
> --default-character-set=binary
It's usually ok to exclude this on really old MySQL versi
Hello,
I tried to convert my rt database from mysql version 3 to mysql version 5.
The database mysql version 3 doesn't have such an option:
--default-character-set=binary
anybody have any suggestions? Thanks.
Wanli
On Friday 02 of September 2011, Kevin Falcone wrote:
> On Thu, Sep 01, 2011 at 05:32:00PM +, Derek Rumig wrote:
> >I was running 3.8.7 and had a user using the 3.5-default. Now he
> >cannot login with 4.0.1 and gets the error
> >
> >Could not find component for path `/NoAuth/css
On Thu, Sep 01, 2011 at 05:32:00PM +, Derek Rumig wrote:
>I was running 3.8.7 and had a user using the 3.5-default. Now he cannot
> login with 4.0.1 and
>gets the error
>
>Could not find component for path `/NoAuth/css/3.5-default/main.css'
>
>Anyone know where in the databas
I was running 3.8.7 and had a user using the 3.5-default. Now he cannot login
with 4.0.1 and gets the error
Could not find component for path '/NoAuth/css/3.5-default/main.css'
Anyone know where in the database you can set the users theme? Or if there is a
way around this?
[Description: Descr
On Wed, Jul 13, 2011 at 03:37:19PM +, Roberto Hoyle wrote:
> Kevin Falcone bestpractical.com> writes:
>
> > Out of curiousity, why was an old version of RT-Authen-ExternalAuth in
> > your RT tree? Did you upgrade in-place rather than into a clean
> > directory?
>
> Yes, this was an upgrade-
Kevin Falcone bestpractical.com> writes:
> Out of curiousity, why was an old version of RT-Authen-ExternalAuth in
> your RT tree? Did you upgrade in-place rather than into a clean
> directory?
Yes, this was an upgrade-in-place. I inherited the upgrade from someone
else who did the original ins
On Tue, Jul 12, 2011 at 02:02:38PM +, Roberto Hoyle wrote:
> Kevin Falcone bestpractical.com> writes:
> > I believe your options are:
> >
> > * Use 4.0.1, not 4.0.0
> > * Temporarily disable RT::Authen::ExternalAUth in @Plugins until you
> > upgrade it
> > * Upgrade RT::Authen::ExternalAuth
Kevin Falcone bestpractical.com> writes:
> I believe your options are:
>
> * Use 4.0.1, not 4.0.0
> * Temporarily disable RT::Authen::ExternalAUth in @Plugins until you
> upgrade it
> * Upgrade RT::Authen::ExternalAuth, since 0.09 works fine with 3.8.8 and
> 4.0.1
If I do a make upgrade from
On Mon, Jul 11, 2011 at 09:28:51PM +, Roberto Hoyle wrote:
> I'm attempting to upgrade RT from 3.8.8 to 4.0.0. I thought I followed
> the steps in the README, in the UPGRADE-4.0, and the UPGRADE-3.8 files,
> but I'm running in to the following error message:
...
> The line that I'm executing c
I'm attempting to upgrade RT from 3.8.8 to 4.0.0. I thought I followed
the steps in the README, in the UPGRADE-4.0, and the UPGRADE-3.8 files,
but I'm running in to the following error message:
ephesus.dartmouth.edu#
/data/websites/rh-libdev/scripts/site-cfg/rh-libdev/env.sh ;
/data/website-packa
-
From: Tom Lahti [mailto:t...@bitstatement.net]
Sent: Wednesday, November 18, 2009 1:18 PM
To: Barron, Josh
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT Upgrade failing from 3.6.6 to3.8.6
UPDATE:mason_data directory
Barron, Josh wrote:
> I wasn't able to get this worki
Barron, Josh wrote:
> I wasn't able to get this working after trying a good portion of the
> evening.
> I finally ended up setting up a new virtual server and just migrating
> the database over to it.
Did you ever try turning SELinux off? Just curious, I've never used it
so I'm not sure what the
-boun...@lists.bestpractical.com] On Behalf Of Barron,
Josh
Sent: Tuesday, November 17, 2009 6:14 PM
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT Upgrade failing from 3.6.6 to3.8.6
UPDATE:mason_data directory
Looks like it is on:
[r...@help01 jbarron]# /usr/sbin/getenforce
Enforcing
[r...@help01 jb
: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RT Upgrade failing from 3.6.6 to 3.8.6
UPDATE:mason_data directory
> -Original Message-
> From: Barron, Josh
>
> That file does not exist in the new RT directory, nor is any file by
> that name in use anywhere from
> -Original Message-
> From: Barron, Josh
>
> That file does not exist in the new RT directory, nor is any file by
> that name in use anywhere from what I can see.
>
> I'm really baffled by this.
SELinux isn't turned on by any chance is it?
getenforce
ausearch -m avc -ts
users@lists.bestpractical.com
Subject: Re: [rt-users] RT Upgrade failing from 3.6.6 to 3.8.6 UPDATE:
mason_data directory
>> [Tue Nov 17 16:24:02 2009] [error] [client 216.222.31.30] Could not
>> create '/opt/rt3/var/mason_data/obj/.__obj_create_marker': Permission
Does the
>> [Tue Nov 17 16:24:02 2009] [error] [client 216.222.31.30] Could not
>> create '/opt/rt3/var/mason_data/obj/.__obj_create_marker': Permission
Does the *file* .__obj_create_marker already exist in that location,
with some un-overwritable permissions perhaps?
Or perhaps its in use?
lsof | grep
2:47 PM
To: Barron, Josh
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT Upgrade failing from 3.6.6 to 3.8.6 UPDATE:
mason_data directory
> [Tue Nov 17 16:24:02 2009] [error] [client 216.222.31.30] Could not
> create '/opt/rt3/var/mason_data/obj/.__obj_create_marker&
> [Tue Nov 17 16:24:02 2009] [error] [client 216.222.31.30] Could not
> create '/opt/rt3/var/mason_data/obj/.__obj_create_marker': Permission
> denied\nStack:\n
You need to look specifically at the permissions on
/opt/rt3/var/mason_data/obj and verify that the user the web server runs
as can wri
s@lists.bestpractical.com
Subject: Re: [rt-users] RT Upgrade failing from 3.6.6 to 3.8.6
Hi Tom,
There is only one my.cnf and it doesn't contain those sections with that
line. From what I can determine mysql is set to listen to any address.
When I forced a localhost connection, I was ab
> Hi Tom,
>
> There is only one my.cnf and it doesn't contain those sections with that
> line. From what I can determine mysql is set to listen to any address.
> When I forced a localhost connection, I was able to connect as both root
> and rt_user.
>
> -Josh
Huh. So you did:
> mysql -h local
Lahti [mailto:t...@bitstatement.net]
Sent: Monday, November 16, 2009 5:38 PM
To: Barron, Josh
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT Upgrade failing from 3.6.6 to 3.8.6
Try> Yes I tried connecting to mysql directly from localhost and that
worked:
>
> [jbar...@help01 ~]$
Try> Yes I tried connecting to mysql directly from localhost and that
worked:
>
> [jbar...@help01 ~]$ mysql -u rt_u...@localhost -p
> Enter password:
> ERROR 1045 (28000): Access denied for user
> 'rt_u...@localhos'@'localhost' (using password: YES)
> [jbar...@help01 ~]$ mysql -u rt_user -p
> Connect Failed Access denied for user 'rt_user'@'localhost' (using
> password: YES)
> So basically, it appears that my password is incorrect, HOWEVER, I can
> connect to mysql using the exact user and password. Its almost like the
> perl script is NOT taking the prompts.
Connecting at loc
mailto:t...@bitstatement.net]
Sent: Monday, November 16, 2009 5:25 PM
To: Barron, Josh
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT Upgrade failing from 3.6.6 to 3.8.6
> Connect Failed Access denied for user 'rt_user'@'localhost' (using
> password:
Ok I've been fighting this forever and its really starting to get to me.
I'm trying to upgrade RT and I'm at the step where I'm supposed to
upgrade the database to a certain point before applying a schema.
The command to run is:
/opt/rt3/sbin/rt-setup-database --prompt-for-dba-password --
Torsten Olschewski wrote:
> I'am not a MySQL guru. How can I find this users or how can I fix this
> problem? There are about 30k users. Most of them from spam mail.
Try this MySQL query:
SELECT COUNT(*), id, Name, EmailAddress from Users GROUP BY EmailAddress
HAVING COUNT(*) > 1 order by Name,
Hi Ruslan,
> This happens when Name in the Users table contains duplicate values in
> terms of case-sensetivity or incorrect UTF-8 data that gets converted
> to empty string.
>
> You either have two users with name 'Санкт-Петербург'
> spelled in
> different case or this value is not UTF-8, but cp
Hello Torsten,
This happens when Name in the Users table contains duplicate values in
terms of case-sensetivity or incorrect UTF-8 data that gets converted
to empty string.
You either have two users with name 'Санкт-Петербург' spelled in
different case or this value is not UTF-8, but cp1251, koi8
Hi all,
Upgrade of RT software is done without problems following the README
file.
But upgrading the MySQL Database makes one problem with importing the
SQL file generated by upgrade-mysql-schema.pl at point 6 in
UPGRADING.mysql. If I import the SQL file with
mysql -u root -p rt3 < sql.queries
-users@lists.bestpractical.com
Subject: Re: [rt-users] RT - upgrade; small issue
Date: Tue, 25 Nov 2008 03:15:44 +0300
> Most probably you have granted OwnTicket right to too many
> users, may be 'Everyone' group.
>
> On Tue, Nov 25, 2008 at 12:34 AM, daksh
> > <[E
Most probably you have granted OwnTicket right to too many users, may
be 'Everyone' group.
On Tue, Nov 25, 2008 at 12:34 AM, daksh <[EMAIL PROTECTED]> wrote:
> Hi,
> I am working on upgrading our RT from 3.2.2 to 3.8.1
> Here is server info:
> Server running RT3.2.2
> RHEL 4
> Apache/1.3.33
> MYSQ
Hi,
I am working on upgrading our RT from 3.2.2 to 3.8.1
Here is server info:
Server running RT3.2.2
RHEL 4
Apache/1.3.33
MYSQL 4.0.22
PHP 4.3.11
PERL 5.8.8
Server running RT3.8.1
RHEL 5
Apache/2.2.9
MYSQL 5.0.51a
PHP 5.2.6
PERL 5.10.0
For most part, my upgrade worked (thanks to README,
UPGRADING
)
Subject: Re: [rt-users] RT Upgrade 3.2.2 -> 3.8.1: HTML::Mason goes
intoinfinite loop.
The log says that mysql closed connection without any reason. Such
errors happen when mysql has a bug, mysql client libraries has a bug
or DBD::mysql perl module or DBI perl module. Provide versions of
th
08 6:38 PM
> To: RT Users List
> Cc: Descamps, Gilles-Eric; Lee, Mark (SV)
> Subject: [rt-users] RT Upgrade 3.2.2 -> 3.8.1: HTML::Mason goes
> intoinfinite loop.
>
> The installation works just find with a pristine database, but when I
> copy over my old database and follow t
It sounds like you are using a newer version of MySQL. You must follow
the MySQL upgrade procedures even if you were using MySQL 4.0 or lower
prior to moving to 3.8.1 The upgrade docs falsely give the impression
that this is only the case when moving to MySQL 4.1+ from MySQL 4.0.
Even if ev
I just upgraded our RT from 3.6.4 to 3.8.1 applied all required patches
and modules as per README file. I am using external authentication and
although the upgrade was successful, but each time a user logs in and
clicks on any tabs, or tickets they get logged off and they have to
login back in
t_t
--Buck
-Original Message-
From: Golemon, Buck
Sent: Tuesday, October 14, 2008 4:25 PM
To: Golemon, Buck; RT Users List
Cc: Descamps, Gilles-Eric; Lee, Mark (SV)
Subject: RE: [rt-users] RT Upgrade 3.2.2 -> 3.8.1: HTML::Mason goes
intoinfinite loop.
Did I ask the question the wr
8 6:38 PM
To: RT Users List
Cc: Descamps, Gilles-Eric; Lee, Mark (SV)
Subject: [rt-users] RT Upgrade 3.2.2 -> 3.8.1: HTML::Mason goes
intoinfinite loop.
The installation works just find with a pristine database, but when I
copy over my old database and follow the instructions at
UPGRADING.mysql,
Hello,
We have had a couple queues that have been setup and working fine for a
while now, however after the upgrade to 3.8.1 we have ran into an issue.
Anyone can open a ticket in the queue via email, however once they have
opened the ticket they cannot reply to the ticket. The permissions on
hi:
yes i click update ticket button after comment.
the browser is IE6 or firefox 2 or firefox 3. same result.
and i didn't see the new editor when creating new ticket. it only
show up when comment or reply.
i can see the html tags when i download "with headers". like below:
test test t
On Aug 6, 2008, at 5:42 AM, d tbsky wrote:
> but when playing with rt 3.8. i am confused about the new "what you
> see is what you get" editor. i try to comment a ticket, change the
> font size and save.but i i didn't see the result in the browser or in
> the mail.where can i use the new editor?
Hi:
today i tried rt 3.8.1rc1, and i found where my problem is.i should
run mysql upgrade script first, then run rt upgrade script. after that
my upgraded rt looks like the new rt.
but when playing with rt 3.8. i am confused about the new "what you
see is what you get" editor. i try to comment
On Sat, Aug 2, 2008 at 8:44 AM, d tbsky <[EMAIL PROTECTED]> wrote:
> Hi:
> we are using rt 3.4.5. i try to upgrade it to rt 3.8.0 this week.
> i have tried several times. it is not success. i will share my experience
> below,
> there are many things which are not in the rt document.
>
>
> 1. you
Hi:
we are using rt 3.4.5. i try to upgrade it to rt 3.8.0 this week.
i have tried several times. it is not success. i will share my experience below,
there are many things which are not in the rt document.
1. you should not touch the original rt system. so you need to prepare
another two machi
To all,
Much to my surprise, Stephen Turner and Roy El-Hames have pointed out
that I missed a possible DB change. I looked at the "content" file in
3.5.1 (coming from 3.4.4 that was all I needed to look at) and the only
thing I see that I missed was a couple of options for the homepage
Duh... Timezones are different here (on FreeBSD 6.x) from GNU Libc, so I
had to add:
Set($Timezone, 'America/New_York');
Problem solved... thanks to #rt! :)
A.
On Thu, Jan 31, 2008 at 09:28:41PM -0500, The Anarcat wrote:
> Hi,
>
> I just upgraded from 3.6.3 to 3.6.5 and now all times are disp
On Jan 31, 2008, at 5:53 PM, Steve Switzer wrote:
> Hello!
>I recently upgraded RT from 3.6.4 to 3.6.6, and now when
> creating a ticket or viewing a ticket, ONLY "Nobody" shows in the
> dropdown for owner. I've played and tried many things. I'm a
> superuser, and in Global, Groups, Own
Hi,
I just upgraded from 3.6.3 to 3.6.5 and now all times are displayed as
if they were GMT.
I have this:
lethe# grep zone *
RT_Config.pm:# $Timezone is used to convert times entered by users into GMT and
back again
RT_Config.pm:# It should be set to a timezone recognized by your local unix box
Hello!
I recently upgraded RT from 3.6.4 to 3.6.6, and now when creating a
ticket or viewing a ticket, ONLY "Nobody" shows in the dropdown for
owner. I've played and tried many things. I'm a superuser, and in
Global, Groups, Owner, I have the following set:
* ModifyTicket
* OwnTicket
I upgraded rt from 3.4.4 to 3.6.3. After the upgrade the new version
came up and I could sign in, however the rt at a glance view didn't show
any recent tickets or the queue list thats typically on the right side
of the menu. I did poke around briefly and I could search and display
tickets. I h
On 2/16/07, Uwe Voelker <[EMAIL PROTECTED]> wrote:
Hello,
I have a rt 3.4.5 install with sqlite. This is awfully slow! Even a
relatively small database (now at 40 MB) makes this system unusable.
I now want to upgrade to 3.6.x (maybe 3.6.1 in Debian Etch, but 3.6.3
custom install is also possibl
Hello,
I have a rt 3.4.5 install with sqlite. This is awfully slow! Even a
relatively small database (now at 40 MB) makes this system unusable.
I now want to upgrade to 3.6.x (maybe 3.6.1 in Debian Etch, but 3.6.3
custom install is also possible) with MySQL 5.0.
How can I switch the DBMS? Can I
Hi,
I manage to do 2 steps of upgrading the pg database. But in the
"insert" section it gives following errors.
---
#/var/www/localhost/rt/rt-3.4.5/sbin/rt-setup-database --action insert
--datadir /var/www/localhost/rt/rt-3.4
On Wed, Jul 05, 2006 at 09:44:04AM +0600, himira ratnatilake wrote:
> Olnly versions 3.1.0/ 3.1.15/ 3.1.17/ 3.3.0/ 3.3.11/ are in
> the /etc/upgrade. No schema/acl for 3.2.1
> I thought no need of db upgrade, but it seems need to upgrade as
> when I create new db with rt-3.4.5 it works perfectly,
Olnly versions 3.1.0/ 3.1.15/ 3.1.17/ 3.3.0/ 3.3.11/ are in
the /etc/upgrade. No schema/acl for 3.2.1
I thought no need of db upgrade, but it seems need to upgrade as
when I create new db with rt-3.4.5 it works perfectly, problem
comes with the previous db(3.2.1)
~himira.
On Tue, 2006-07-04 at
On Tue, Jul 04, 2006 at 10:58:47AM +0600, himira ratnatilake wrote:
> I have tried to upgrade rt from 3.2.1 to 3.4.5 in a gentoo system. I
> didn't change anything on the database. When I try to import the
> previous db it gives so many errors.
> Then I remove the db and directly import the db. Th
I have tried to upgrade rt from 3.2.1 to 3.4.5 in a gentoo system. I
didn't change anything on the database. When I try to import the
previous db it gives so many errors.
Then I remove the db and directly import the db. Then rt doesn't work
correctly it gives error like
On 6/20/06, david yang <[EMAIL PROTECTED]> wrote:
Hi guys,
Currently I have one RT machine,which runs RT version 3.0.6, now I want to
upgrade to one new version.But after I installed and configured RT 3.4.5 on the
other machine, when I switched it,it appears following phonemon:
Some mail boxes
Hi guys,
Currently I have one RT machine,which runs RT version 3.0.6, now I want to
upgrade to one new version.But after I installed and configured RT 3.4.5 on the
other machine, when I switched it,it appears following phonemon:
Some mail boxes send mail to one queue's mail address,it can gen
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