Gunasekera asanka_gunasek...@yahoo.co.uk;
rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Monday, 13 February 2012, 20:08
Subject: Re: [rt-users] setting up approvals on RT 4.0.1
Hi I found why the tickets are not visible in the approvals tab. when a ticket
is created
...@yahoo.co.uk
To: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk;
rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Thursday, 19 January 2012, 9:58
Subject: Re: [rt-users] setting up approvals on RT 4.0.1
Hi I am stuck! any help can any one give
Subject: Re: [rt-users] setting up approvals on RT 4.0.1
Hi, I am sure some one would have got this working, is there any one who can
give me some hand in this, though I can see the ticket created by looing up in
the logs. Aprovals do not show up in approvals tab?
Thanks
On 02/13/2012 09:38 AM, Asanka Gunasekera wrote:
Now can some one tell me what I am doing wrong, below is my template
===Create-Ticket: poreq
Subject: Approve purchase order for {$Tickets{'TOP'}-Subject}
Depended-On-By: TOP
Queue: Approvals-PO
This _won't_ work. You _need_ to use the
Subject: Re: [rt-users] setting up approvals on RT 4.0.1
Hi Can any one tell me what I am doing wrong??
Thanks and regards
From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk
To: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk;
rt-users
On 01/10/2012 01:21 AM, Asanka Gunasekera wrote:
Hi Can any one tell me what I am doing wrong??
Kevin told you what you're doing wrong 5 days ago. Please read his
response.
Thomas
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 6, 2012
, 5 January 2012, 11:53
Subject: Re: [rt-users] setting up approvals on RT 4.0.1
Hi, the steps which I have taken while trying to setup Approvals as follows
1) Create queue PO-Qre
a) Create template Create Approvals
===Create-Ticket: poreq Subject: Approve purchase order
2012, 23:34
Subject: Re: [rt-users] setting up approvals on RT 4.0.1
On Thu, Dec 29, 2011 at 08:04:15AM +, Asanka Gunasekera wrote:
Hi All, I am trying to set up approvals on RT 4.0.1 and I am following
[1]http://requesttracker.wikia.com/wiki/ApprovalCreation
Thanks you for the reply
Best Regards
From: Kevin Falcone falc...@bestpractical.com
To: rt-users@lists.bestpractical.com
Sent: Tuesday, 3 January 2012, 23:34
Subject: Re: [rt-users] setting up approvals on RT 4.0.1
On Thu, Dec 29, 2011 at 08:04:15AM +
: Re: [rt-users] setting up approvals on RT 4.0.1
Thanks you for the reply
Best Regards
From: Kevin Falcone falc...@bestpractical.com
To: rt-users@lists.bestpractical.com
Sent: Tuesday, 3 January 2012, 23:34
Subject: Re: [rt-users] setting up approvals on RT
On Thu, Dec 29, 2011 at 08:04:15AM +, Asanka Gunasekera wrote:
Hi All, I am trying to set up approvals on RT 4.0.1 and I am following
http://requesttracker.wikia.com/wiki/ApprovalCreation
but in this document it talks about copying scripts and templates from
_Approval queue.
@lists.bestpractical.com
Sent: Friday, 30 December 2011, 9:35
Subject: Re: [rt-users] setting up approvals on RT 4.0.1
Hi Daniel, thanks for the reply
I am using Oracle as the database and under scrips I am unable to find any
entry relating to the queue 2 (_approvals)
Thanks and Regards
Hi All, I am trying to set up approvals on RT 4.0.1 and I am following
http://requesttracker.wikia.com/wiki/ApprovalCreation
but in this document it talks about copying scripts and templates from
_Approval queue.
I can only find 5 templates but there are no scripts
Thanks and Regards
Hi,
Scripts in '__Approval' queue are not visible, but you can't copy these
scripts for another new approval queue that you create with MYSQL.
Insert as 'root' user these following code:
insert into Scrips (Queue, Description, ScripCondition, ScripAction,
ConditionRules, ActionRules,
-users@lists.bestpractical.com
Sent: Thursday, 29 December 2011, 18:43
Subject: Re: [rt-users] setting up approvals on RT 4.0.1
Hi,
Scripts in '__Approval' queue are not visible, but you can't copy these scripts
for another new approval queue that you create with MYSQL. Insert as 'root'
user
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