Re: [rt-users] Templates in HTML

2012-06-25 Thread Kevin Falcone
On Sat, Jun 23, 2012 at 05:54:35PM -0500, Josh Hopkins wrote: So I found where you can add Content-Type: html/text to the top of a template and you will get a nice html output. The only problem that I have found is that it places `Content-Type: html/text' at the top of the email

[rt-users] Templates in HTML

2012-06-23 Thread Josh Hopkins
Is there a way to add HTML within the templates? For example it would been nice to have a footer image at the bottom of the autoresponse that has our logo in it. Is this possible? Thanks

Re: [rt-users] Templates in HTML

2012-06-23 Thread Josh Hopkins
...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Josh Hopkins Sent: Saturday, June 23, 2012 1:19 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] Templates in HTML Is there a way to add HTML within the templates? For example it would been nice

Re: [rt-users] Templates and custom ScripActions

2010-10-25 Thread Ruslan Zakirov
Hello, Template is a piece of text that can be used from your action code. Look at SendMail.pm and ExtractCustomFieldValues extension. Both use templates and in completly different way. If you want to send some email from your action then probably the right way is to record a comment or reply on

[rt-users] Templates and custom ScripActions

2010-10-22 Thread Francis L Fabrizio
Do I have to do something specific when creating a Scrip and using Action: User Defined in order to get RT to process the associated template with the scrip? I have created a custom scrip, and just for testing purposes, I made the custom condition, custom action prep, and custom action cleanup

Re: [rt-users] Templates and custom ScripActions

2010-10-22 Thread Gene LeDuc
Hi Fran, On 10/22/2010 8:15 AM, Francis L Fabrizio wrote: Do I have to do something specific when creating a Scrip and using Action: User Defined in order to get RT to process the associated template with the scrip? I have created a custom scrip, and just for testing purposes, I made the

Re: [rt-users] Templates and custom ScripActions

2010-10-22 Thread Francis L Fabrizio
action at that point. Thanks, Fran -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users- boun...@lists.bestpractical.com] On Behalf Of Gene LeDuc Sent: Friday, October 22, 2010 11:34 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users

[rt-users] Templates after upgrade

2010-10-07 Thread seb...@gmail.com
Hi, just upgrade to 3.9.4 to test the new version. All process went ok. Doing some testing i notice that the codes within the templates is not working as expected. Example - On create a new Ticket i do receive the email, but instead of the subject i gpt AutoReply: {$Ticket-Subject}. Any advice?

[rt-users] Templates - Acceptable Fields?

2009-05-18 Thread Jeff Lucas
I attempted to add the following to my AutoReply template... This ticket is owned by: {$Ticket-Owner()} Unfortunately, Owner() results in just the users ID (i.e. 63) which is meaningless to most folks. Instead, I'd like to include the owner's Name and/or email address. I do not see

Re: [rt-users] Templates - Acceptable Fields?

2009-05-18 Thread Gene LeDuc
$Ticket-Owner is an object ID. Try these instead: $Ticket-OwnerObj-RealName $Ticket-OwnerObj-EmailAddress At 09:46 AM 5/18/2009, Jeff Lucas wrote: I attempted to add the following to my AutoReply template... This ticket is owned by: {$Ticket-Owner()} Unfortunately, Owner() results

Re: [rt-users] templates

2008-07-18 Thread Christian Forjahn
Hi Raphael. I have installed the knowledge base RTFM. Every article that is created within RTFM can also be used as default answer to mails. Best Chris Raphael wrote: hi all, first of all many thanks for all your help the last days! everything is up and running with 3.8.0 now :) I have

Re: [rt-users] templates

2008-07-18 Thread Raphael Loziczky
hi, I got it working with the first way described in the link - but the variation described doesn't work in 3.8.0 any idea how I can get it working? cheers, Raphael Toby Darling schrieb: Hi Raphael is it possible to create templates that can be used as direct reply to tickets? so if I

[rt-users] templates

2008-07-17 Thread Raphael
hi all, first of all many thanks for all your help the last days! everything is up and running with 3.8.0 now :) I have one last question: is it possible to create templates that can be used as direct reply to tickets? so if I reply to a ticket that I can choose a before created template as

[rt-users] Templates for queue structure

2006-07-08 Thread David Smithson
Hi all. It seems that it would be a nice feature to be able to define template queues. So that semantics are not confused here, what I'm seeking is a way to 'copy' a queue structure and edit it. I intend to have multiple queues with the same group rights, user rights, custom fields, etc. It

Re: [rt-users] Templates for queue structure

2006-07-08 Thread Gilmar Santos Jr
Hi, David and everybody. I have groups of queues with same user rights, groups rights, scrips and templates. I had to replicate the configuration for each one and if I need a change then it must be made to every single queue... What I've be wondering about to solve this problem are groups of