On Sat, Jun 23, 2012 at 05:54:35PM -0500, Josh Hopkins wrote:
So I found where you can add Content-Type: html/text to the top of a
template and you will get
a nice html output. The only problem that I have found is that it places
`Content-Type:
html/text' at the top of the email
Is there a way to add HTML within the templates? For example it would been
nice to have a footer image at the bottom of the autoresponse that has our logo
in it. Is this possible? Thanks
...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Josh Hopkins
Sent: Saturday, June 23, 2012 1:19 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Templates in HTML
Is there a way to add HTML within the templates? For example it would been
nice
Hello,
Template is a piece of text that can be used from your action code.
Look at SendMail.pm and ExtractCustomFieldValues extension. Both use
templates and in completly different way.
If you want to send some email from your action then probably the
right way is to record a comment or reply on
Do I have to do something specific when creating a Scrip and using Action: User
Defined in order to get RT to process the associated template with the scrip?
I have created a custom scrip, and just for testing purposes, I made the custom
condition, custom action prep, and custom action cleanup
Hi Fran,
On 10/22/2010 8:15 AM, Francis L Fabrizio wrote:
Do I have to do something specific when creating a Scrip and using Action: User
Defined in order to get RT to process the associated template with the scrip?
I have created a custom scrip, and just for testing purposes, I made the
action at that point.
Thanks,
Fran
-Original Message-
From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-
boun...@lists.bestpractical.com] On Behalf Of Gene LeDuc
Sent: Friday, October 22, 2010 11:34 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users
Hi, just upgrade to 3.9.4 to test the new version. All process went ok.
Doing some testing i notice that the codes within the templates is not
working as expected. Example - On create a new Ticket i do receive the
email, but instead of the subject i gpt AutoReply:
{$Ticket-Subject}.
Any advice?
I attempted to add the following to my AutoReply template...
This ticket is owned by:
{$Ticket-Owner()}
Unfortunately, Owner() results in just the users ID (i.e. 63) which is
meaningless to most folks. Instead, I'd like to include the owner's
Name and/or email address. I do not see
$Ticket-Owner is an object ID. Try these instead:
$Ticket-OwnerObj-RealName
$Ticket-OwnerObj-EmailAddress
At 09:46 AM 5/18/2009, Jeff Lucas wrote:
I attempted to add the following to my AutoReply template...
This ticket is owned by:
{$Ticket-Owner()}
Unfortunately, Owner() results
Hi Raphael.
I have installed the knowledge base RTFM. Every article that is created
within RTFM can also be used as default answer to mails.
Best Chris
Raphael wrote:
hi all,
first of all many thanks for all your help the last days! everything is
up and running with 3.8.0 now :)
I have
hi,
I got it working with the first way described in the link - but the
variation described doesn't work in 3.8.0
any idea how I can get it working?
cheers,
Raphael
Toby Darling schrieb:
Hi Raphael
is it possible to create templates that can be used as direct reply
to tickets? so if I
hi all,
first of all many thanks for all your help the last days! everything is
up and running with 3.8.0 now :)
I have one last question:
is it possible to create templates that can be used as direct reply to
tickets? so if I reply to a ticket that I can choose a before created
template as
Hi all. It seems that it would be a nice feature to be able to define
template queues. So that semantics are not confused here, what I'm
seeking is a way to 'copy' a queue structure and edit it. I intend to
have multiple queues with the same group rights, user rights, custom
fields, etc. It
Hi, David and everybody.
I have groups of queues with same user rights, groups rights, scrips and
templates. I had to replicate the configuration for each one and if I
need a change then it must be made to every single queue...
What I've be wondering about to solve this problem are groups of
15 matches
Mail list logo