On Wed, Aug 15, 2012 at 09:27:54AM -0700, Joseph Spenner wrote:
> Ok, as a simple test, I made a custom template for correspondence named
> Correspondence High Priority:
>
> --
> RT-Attach-Message: yes
> X-Priority: 1 (Highest)
> X-MSMail-Priority: High
>
> {$Transaction->Content()}
> --
>
> Ba
From: Thomas Sibley
To: rt-users@lists.bestpractical.com
Sent: Wednesday, August 15, 2012 9:40 AM
Subject: Re: [rt-users] RT, and the "priority" flag in Outlook?
On 08/15/2012 09:27 AM, Joseph Spenner wrote:
> Ok, as a simple test, I made a cu
On 08/15/2012 09:27 AM, Joseph Spenner wrote:
> Ok, as a simple test, I made a custom template for correspondence named
> Correspondence High Priority:
>
> --
> RT-Attach-Message: yes
> X-Priority: 1 (Highest)
> X-MSMail-Priority: High
>
> {$Transaction->Content()}
> --
>
> Basically, I copied t
Ok, as a simple test, I made a custom template for correspondence named
Correspondence High Priority:
--
RT-Attach-Message: yes
X-Priority: 1 (Highest)
X-MSMail-Priority: High
{$Transaction->Content()}
--
Basically, I copied the "Correspondence" template and added the 2 X-priority
lines.
I add
On Tue, Aug 14, 2012 at 01:26:16PM -0700, Joseph Spenner wrote:
> > Ken, thanks for the info!
> > Ideally, the user could set the priority value in the ticket during
> > creation.
> > I think I could intercept the email in /etc/aliases and insert those
> > headers if a priority is exceeded. But
ot;
Sent: Tuesday, August 14, 2012 1:11 PM
Subject: Re: [rt-users] RT, and the "priority" flag in Outlook?
On Tue, Aug 14, 2012 at 01:07:24PM -0700, Joseph Spenner wrote:
> On Tue, Aug 14, 2012 at 11:03:57AM -0700, Joseph Spenner wrote:
> > Is there a way to create a ticket
On Tue, Aug 14, 2012 at 01:07:24PM -0700, Joseph Spenner wrote:
>
>
> From: "k...@rice.edu"
> To: Joseph Spenner
> Cc: "RT- us...@lists.bestpractical.com"
> Sent: Tuesday, August 14, 2012 11:16 AM
> Subject: Re:
From: "k...@rice.edu"
To: Joseph Spenner
Cc: "RT- us...@lists.bestpractical.com"
Sent: Tuesday, August 14, 2012 11:16 AM
Subject: Re: [rt-users] RT, and the "priority" flag in Outlook?
On Tue, Aug 14, 2012 at 11:03:57AM -07
On Tue, Aug 14, 2012 at 11:03:57AM -0700, Joseph Spenner wrote:
> Is there a way to create a ticket, or some code I can apply to my existing RT
> installation such that I can create a ticket in RT and have it display the
> priority "!" in Outlook? I'm using RT 3.8.8.
>
>
> Thanks!
>
Hi Josep
