Re: [sipx-users] Polycom firmware Device File Activation Error

2010-01-18 Thread Picher, Michael
. Austin Curry From: Tony Graziano [mailto:tgrazi...@myitdepartment.net] Sent: Monday, January 18, 2010 9:15 AM To: Austin Curry Cc: sipx-users@list.sipfoundry.org Subject: Re: [sipx-users] Polycom firmware Device File Activation Error You need to deactivate any

Re: [sipx-users] Polycom firmware Device File Activation Error

2010-01-18 Thread Austin Curry
From: Tony Graziano [mailto:tgrazi...@myitdepartment.net] Sent: Monday, January 18, 2010 9:15 AM To: Austin Curry Cc: sipx-users@list.sipfoundry.org Subject: Re: [sipx-users] Polycom firmware Device File Activation Error You need to deactivate any firmware

Re: [sipx-users] Polycom firmware Device File Activation Error

2010-01-18 Thread Tony Graziano
Helpdesk: Telephone: 434.984.8426 Fax: 434.984.8427 Helpdesk Contract Customers: http://www.myitdepartment.net/gethelp/ - Original Message - From: sipx-users-boun...@list.sipfoundry.org To: sipx-users@list.sipfoundry.org Sent: Mon Jan 18 10:12:40 2010 Subject: [sipx-users] Polycom firmware

Re: [sipx-users] Polycom firmware Device File Activation Error

2010-01-18 Thread Tony Graziano
You need to deactivate any firmware that is active. You need to upload the original ZIP file from Polycom, do not unzip it. On Mon, Jan 18, 2010 at 10:12 AM, Austin Curry wrote: > I am having an issue when activating the polycom 3.1.3C firmware. > > When attempting to activate the firmware fil

[sipx-users] Polycom firmware Device File Activation Error

2010-01-18 Thread Austin Curry
I am having an issue when activating the polycom 3.1.3C firmware. When attempting to activate the firmware file, I get redirected to a page: "An internal error has occurred click here to continue" I am booted out of sipxecs and back the login screen. Viewing the source of that page reveals the f