Re: What if users warned about critical bugs?

2014-11-21 Thread C de-Avillez
On Thu, Nov 20, 2014 at 9:14 PM, Alberto Salvia Novella es204904...@gmail.com wrote: C de-Avillez: I will try to stress the above a bit more: users in general will always assume their bug is high/critical (it is, by definition, affecting their work!). We did have it, sort of, on for a while

Re: What if users warned about critical bugs?

2014-11-20 Thread Brian Murray
On Mon, Nov 10, 2014 at 05:11:52PM +0100, Alberto Salvia Novella wrote: Thomas Ward: How would a user know what a critical bug is? Instead of asking to report critical bugs, you can ask if the bug causes data corruption or renders the system temporally or permanently unusable, please warn

Re: What if users warned about critical bugs?

2014-11-20 Thread Brendan Perrine
On Thu, 20 Nov 2014 19:47:00 +0100 Alberto Salvia Novella es204904...@gmail.com wrote: Brian Murray: I think this is a false assumption, in that the people setting the bug's importance to critical know the definition of critical and are able to independently judge the bug's importance.

Re: What if users warned about critical bugs?

2014-11-20 Thread C de-Avillez
On 20/11/14 09:00, Brian Murray wrote: I think this is a false assumption, in that the people setting the bug's importance to critical know the definition of critical and are able to independently judge the bug's importance. Some Launchpad user reporting or experiencing the bug report is much

Re: What if users warned about critical bugs?

2014-11-20 Thread Alberto Salvia Novella
C de-Avillez: I will try to stress the above a bit more: users in general will always assume their bug is high/critical (it is, by definition, affecting their work!). We did have it, sort of, on for a while -- and we found that importance would have to be controlled. We used to spend a nice

Re: What if users warned about critical bugs?

2014-11-19 Thread Alberto Salvia Novella
Alberto Salvia Novella: Perhaps asking users in documentation to mail the Ubuntu Bug Control team when they find a critical bug would be a good idea. Added as https://help.ubuntu.com/community/ReportingBugs#Warn_about_a_critical_bug. -- Ubuntu-quality mailing list

Re: What if users warned about critical bugs?

2014-11-10 Thread cprofitt
It is an interesting idea if I am interpreting things correctly. What I think is being said is: * If someone writing documentation finds a bug they report it to bug control The idea sounds like it could be a positive one, but I too question how they would know a bug is critical.

Re: What if users warned about critical bugs?

2014-11-10 Thread Alberto Salvia Novella
Thomas Ward: How would a user know what a critical bug is? Instead of asking to report critical bugs, you can ask if the bug causes data corruption or renders the system temporally or permanently unusable, please warn about it to the Bug Control team. Thomas Ward: why would they need to

Re: What if users warned about critical bugs?

2014-11-10 Thread Brendan Perrine
On Mon, 10 Nov 2014 09:15:53 -0500 cprofitt cprof...@ubuntu.com wrote: It is an interesting idea if I am interpreting things correctly. What I think is being said is: * If someone writing documentation finds a bug they report it to bug control The idea sounds like it

Re: What if users warned about critical bugs?

2014-11-10 Thread Thomas Ward
I think we need to really tread carefully here... On Mon, Nov 10, 2014 at 11:31 AM, Nio Wiklund nio.wikl...@gmail.com wrote: Den 2014-11-10 17:11, Alberto Salvia Novella skrev: Thomas Ward: How would a user know what a critical bug is? Instead of asking to report critical bugs, you can ask

Re: What if users warned about critical bugs?

2014-11-10 Thread Thomas Ward
On Mon, Nov 10, 2014 at 12:44 PM, Alberto Salvia Novella es204904...@gmail.com wrote: Brendan Perrine: If this gets to all users how can we make sure there are not people that think this bug affects me therefore it is critical which could make lots of mistakes. Or a user that is like I want

Re: What if users warned about critical bugs?

2014-11-10 Thread Alberto Salvia Novella
Thomas Ward: The only way this can work is if people familiar with the package / issue actively are alerted about the criticality issue. In those cases, though, they're likely already watching the bugs in the specific packages. So how does this expedite processing of the bugs? By making

What if users warned about critical bugs?

2014-11-09 Thread Alberto Salvia Novella
Perhaps asking users in documentation to mail the Ubuntu Bug Control team when they find a critical bug would be a good idea. What do you think? -- Ubuntu-quality mailing list Ubuntu-quality@lists.ubuntu.com Modify settings or unsubscribe at:

Re: What if users warned about critical bugs?

2014-11-09 Thread Thomas Ward
I... don't see your logic here. When I read your statement I have a thousand questions show up in my head: How would a user know what a critical bug is? Better question, why would they need to email bug control? And where in the documentation would you put this? Further, while bugs may be