Re: Ofbiz integration with phone or Call centre device

2010-12-11 Thread Shereen
information I'll be grateful Thanks in advance -- View this message in context: http://ofbiz.135035.n4.nabble.com/Ofbiz-integration-with-phone-or-Call-centre-device-tp3082555p3083094.html Sent from the OFBiz - User mailing list archive at Nabble.com.

Re: Ofbiz integration with phone or Call centre device

2010-12-11 Thread BJ Freeman
it takes some customization. here is what I implemented. the SIP component is used to provide a button for calling from phone number in contact mech. when a call comes in it will match the caller ID to contact mech and bring up a customer screen. for those with no caller Id it brings up the

Re: Ofbiz integration with phone or Call centre device

2010-12-11 Thread BJ Freeman
the Asterisk system is used so the personnel can have extensions and be remote. I hire people to work from their homes. when they log in to ofbiz the Sip component activates their extension to receive calls. = BJ Freeman Strategic Power Office with Supplier Automation

Ofbiz integration with phone or Call centre device

2010-12-10 Thread Shereen
right? Did anyone experience the same situation or have some more information in that field? even if it's just Java related? I their any guide Lines Thanks in Advance -- View this message in context: http://ofbiz.135035.n4.nabble.com/Ofbiz-integration-with-phone-or-Call-centre-device

Re: Ofbiz integration with phone or Call centre device

2010-12-10 Thread BJ Freeman
https://cwiki.apache.org/confluence/display/OFBIZ/Asterisk+PBX+Server+Integration = BJ Freeman Strategic Power Office with Supplier Automation http://www.businessesnetwork.com/automation/viewforum.php?f=52 Specialtymarket.com http://www.specialtymarket.com/ Systems

Re: Ofbiz integration with phone or Call centre device

2010-12-10 Thread BJ Freeman
a commercial plug, I use Viatalk.com they provide local and toll free numbers they have a configuration that connects to Asterisk = BJ Freeman Strategic Power Office with Supplier Automation http://www.businessesnetwork.com/automation/viewforum.php?f=52