In some cases, you need to restore from the iTunes backup twice in order to get
your apps to sync to your new phone. There's a section in iTunes that you can
see when you're looking at your iPhone. It's called the LCD area, and it will
tell you what's going on with your iPhone when it's being sy
Hi Denise,
Is your new phone already set up? Normally if you receive a new phone you will
be asked at the end of the setup process if you want to set up as a new phone
or restore from a backup. If your phone is connected to iTunes, you can then
select the backup and it will be restored. If y