Hi Denise,

 

Is your new phone already set up? Normally if you receive a new phone you will 
be asked at the end of the setup process if you want to set up as a new phone 
or restore from a backup. If your phone is connected to iTunes, you can then 
select the backup and it will be restored. If your phone is already set up, 
just connect to iTunes, then go to the File menu, find “Devices” and from there 
select “Restore”.

 

 

Regards,

Sieghard

 

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
denise colley
Sent: Saturday, December 06, 2014 10:06 PM
To: viphone@googlegroups.com
Subject: Restoring aps from Itunes to my new iphone

 

I did an encrypted backup of my iphone to itunes, but now I want to restore it 
on to my new phone?  Also, I don’t seem to be able to get my new phone to 
restore my backup in the cloud.  

 

Any help with either of these issues would begreatly appreciated.  Someone’s 
always done this for me before so am not real sure of the steps.

 

Denise

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