Re: [VoiceOps] False 911 calls and old abandoned DID

2021-01-22 Thread Mary Lou Carey
I did miss that piecethanks for clarifying! Maybe you can find out what SPID is associated with the TN in NPAC and notify that carrier so they can address it internally. I'm sure the PSAP would appreciate the help in making sure calls from unassigned numbers don't clog up their network.

Re: [VoiceOps] False 911 calls and old abandoned DID

2021-01-22 Thread Mike Johnston
On 2021-01-22 12:44, Carlos Alvarez wrote: The number in question is not with us, and never has been.  We believe the customer abandoned the number long ago.  They have been with us 5+ years, and we had never seen that number before.  So it's probably abandoned with the old carrier I can

Re: [VoiceOps] False 911 calls and old abandoned DID

2021-01-22 Thread Carlos Alvarez
I believe we may be miscommunicating on one detail... The number in question is not with us, and never has been. We believe the customer abandoned the number long ago. They have been with us 5+ years, and we had never seen that number before. So it's probably abandoned with the old carrier and

Re: [VoiceOps] False 911 calls and old abandoned DID

2021-01-22 Thread Mary Lou Carey
I would still check the ALI database because you pay monthly for every number in it. If the number is not in service, at the very least you're paying for numbers you're not using. MARY LOU CAREY BackUP Telecom Consulting Office: 615-791-9969 Cell: 615-796- On 2021-01-22 12:13 PM, Carlos

Re: [VoiceOps] False 911 calls and old abandoned DID

2021-01-22 Thread Carlos Alvarez
Even without the address, the CNAM would have told them the company name. I will tell the customer that if this happens again, to ask for much more detail from the police. On Fri, Jan 22, 2021 at 10:45 AM Mary Lou Carey wrote: > I would think that the ALI database would still need to have the

Re: [VoiceOps] False 911 calls and old abandoned DID

2021-01-22 Thread Mary Lou Carey
All phone numbers should have an address associated with the phone number in the ALI Database. CNAM database and ALI database are two different databases so just because CNAM is correct doesn't mean the ALI database is. I've run across several instances where the address in the LEC database

Re: [VoiceOps] False 911 calls and old abandoned DID

2021-01-22 Thread Mary Lou Carey
I would think that the ALI database would still need to have the address associated with that phone number in order for the police to call. I'd check the ALI database to make sure the number has been removed if its no longer in service. Otherwise you could be getting fined big time for invalid

Re: [VoiceOps] False 911 calls and old abandoned DID

2021-01-22 Thread Dave Frigen
I’m a 42 year veteran of the industry who worked on electromechanical switching in the late 70’s, the rest is history. Correct to lower number pulses being lower number digits in switching. If your switch is still “rotary” capable you can still hookswitch dial complete phone numbers to complete