Even without the address, the CNAM would have told them the company name. I will tell the customer that if this happens again, to ask for much more detail from the police.
On Fri, Jan 22, 2021 at 10:45 AM Mary Lou Carey <mary...@backuptelecom.com> wrote: > I would think that the ALI database would still need to have the address > associated with that phone number in order for the police to call. I'd > check the ALI database to make sure the number has been removed if its > no longer in service. Otherwise you could be getting fined big time for > invalid ALI information. > > MARY LOU CAREY > BackUP Telecom Consulting > Office: 615-791-9969 > Cell: 615-796-1111 > > On 2021-01-21 02:22 PM, Brandon Svec wrote: > > That sounds unbelievable. Do you really have evidence that a damaged > > cable somehow pulse dialed 911? I think the issue is something > > upstream like what data the PSAP is getting has been spoofed or is > > just inadvertently incorrect, for example. > > > > Brandon Svec > > > >> On Jan 21, 2021, at 12:08 PM, Dan Mostert <d...@delhitel.com> wrote: > > > >> > >> > >> We’ve run into similar circumstances before with ported in > >> numbers. The losing carrier, either on purpose under the idea of > >> “left in place dial-tone”, or laziness, leaves a copper PSTN > >> line configured as the customer still. They also don’t maintain > >> their aging copper, so particularly when the cable is wet, short > >> outs and ends up pulse-dialling 911 for them. Same deal- police > >> response for an unresponsive / hang up 911, and a confused/annoyed > >> customer. In our case, the PSAPs involved see this so much from the > >> losing carrier every time it rains, we just educate everyone > >> involved, and the PSAP / public safety have to deal with it. I’m > >> interested in anyone else’s suggestions too. > >> > >> Dan > >> > >> From: VoiceOps <voiceops-boun...@voiceops.org> On Behalf Of Carlos > >> Alvarez > >> Sent: Thursday, January 21, 2021 3:01 PM > >> To: voiceops@voiceops.org > >> Subject: [VoiceOps] False 911 calls and old abandoned DID > >> > >> We have a customer who has received two calls from the police > >> because "they" called 911, but they did not. The CLID shown is NOT > >> one of theirs, but they think it might have been theirs many years > >> ago. The CNAM on that number is their company name. Nobody answers > >> the number, and it's with Qwest. Our logs show no calls to 911 from > >> them. > >> > >> Any advice on this? It's just two calls at this point, just this > >> week. They've been our customer for over five years, and this > >> number has never been on our system. > >> _______________________________________________ > >> VoiceOps mailing list > >> VoiceOps@voiceops.org > >> https://puck.nether.net/mailman/listinfo/voiceops > > _______________________________________________ > > VoiceOps mailing list > > VoiceOps@voiceops.org > > https://puck.nether.net/mailman/listinfo/voiceops > _______________________________________________ > VoiceOps mailing list > VoiceOps@voiceops.org > https://puck.nether.net/mailman/listinfo/voiceops >
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