I know this is an old thread, but I used to like
https://transnexus.com/cdranalyzer/ for this.
On 2021-02-04 11:25, Mary Lou Carey wrote:
I have a client looking for recommendations on software programs to
analyze their CDRs. They need one that will determine the percent of
traffic by type:
Lo
I can attest to them being non-zero as I have handled multiple of these tickets
myself!
I don't believe they do it through arrogance or malice though - just plain
ignorance.
> On 15/06/2021, at 9:46 AM, Mike Hammett wrote:
>
> God, I hope customers don't hold their carriers responsible fo
That’s nice. However, a simple headset with a boom mounted microphone is a vast
improvement over a typical situation.
Even a cheap one from Koss.
https://www.zipdx.info/product-review-koss-cs300-usb-headset/
We have a special service for use by conference interpreters like those who
work for t
*nods* When in the home office, I use my podcasting setup (headphones,
dedicated mic, ran through some software to clean up a bit more.)
-
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com
Midwest Internet Exchange
http://www.midwest-ix.com
- Original Mess
Working for a conferencing company, we hear all about this.
You’d think that acoustic echo cancellation was settled science, and you’d be
wrong. There are so many bad quality speakerphones and conference phones.
Further, so many software engineers (yes, you Google!) think they have some
special
Oh, they absolutely do TRY to. And junk equipment.
Last week a site-level manager for a customer tried to tell us we were
responsible for and needed to do something about the 15-20 robocalls per
day they were getting. My first answer was, wait, ONLY 15-20?? (Number is
SEO and so easily scraped.
It's not an issue other than what others said; junk analog gear and/or
people doing dumb things. Another one I found was call center people who
don't want to mess up their hair, and wear a headset with the band around
the neck, earpiece angled off the back of the earlobe. They turn up the
volume
God, I hope customers don't hold their carriers responsible for inappropriate
use of speakerphones.
Yes, I'm sure the complaints received for the above are non-null. That's how
much faith I have in customers.
-
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com
I can't say I've experienced it, no.
It was just something a potential customer told me they were concerned with.
-
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com
Midwest Internet Exchange
http://www.midwest-ix.com
- Original Message -
From: "Carl
I regularly hear echo on Teams calls when there is a person is not using a
headset and the reflection off the walls of the room are outside what the ECX
software on the computer can cope with.
> On Jun 14, 2021, at 4:35 PM, Mike Hammett wrote:
>
> Well right.
>
> The analog portions of most c
On 14/06/2021 22:25, Mike Hammett wrote:
One of the concerns I heard was echo. On a purely digital call, what
would be the cause of echo?
Echo, as in hearing yourself coming back with a delay?
Sound flying from the speaker to the microphone at the far end. Dodgy
speaker phone, poor plastic de
So are you saying that you've experienced echo on a fully VoIP call? IP
handset to IP handset, without some sort of analog interface other than in
the handsets?
I can't recall the last echo complaint we've had.
On Mon, Jun 14, 2021 at 2:35 PM Mike Hammett wrote:
> Well right.
>
> The analog p
Well right.
The analog portions of most calls are extremely small anymore (speaker to ear
and mouth to microphone).
-
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com
Midwest Internet Exchange
http://www.midwest-ix.com
- Original Message -
From: "C
Well, no call is purely digital, the endpoints are still analog, as is the
meatbag behind the handset. I can't imagine any way you can create echo in
the digital portions. But a mismatch in impedance on an ATA or similar
device would be a common old problem I've faced.
On Mon, Jun 14, 2021 at 2
One of the concerns I heard was echo. On a purely digital call, what would be
the cause of echo?
-
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com
Midwest Internet Exchange
http://www.midwest-ix.com
- Original Message -
From: "Mike Hammett"
To: "V
https://docs.google.com/spreadsheets/d/1CD7SDMZ0wIgEH5hAg0nWnuTxcXmkRb1N22wNLf25AHM/edit?usp=sharing
I made a chart so you can see how the contribution factor has changed over
time. It'd be nice if I had columns for how much they were spending, but I
don't have the time to collect all of th
The FCC announced the proposed universal service contribution factor
for the third quarter of 2021 will be 31.8%, down from the previous
quarter’s 33.4%.
https://www.neca.org/docs/default-source/wwpdf/public/da21676.pdf
Calvin Ellison
Systems Architect
calvin.elli...@voxox.com
The informa
Transcoding is something that’s not been mentioned here yet. Especially with
the growth of Microsoft Teams using Silk audio codec driving wideband telephony
and all voice arriving from a wireless network needs to be transcoded before
going to the PSTN which is clamped at G.711 narrowband.
Packe
Yeah, there's so many moving parts to the voice quality equation within
the supply chain, equipment choices, and network engineering that it
would be hard to even scratch the surface in a mailing list thread.
On 6/14/21 12:26 PM, Brandon Svec via VoiceOps wrote:
There are so many places that p
There are so many places that poor call quality can be introduced that I
suppose someone could write a book about it :)
I do have a general sense that some voice providers, particularly the
largest, do some "proprietary magic" for lack of a better term. For
example, RingCentral explains somewhere
I should add that my initial intent was the voice ecosystem, aside from the
end-users. For those, usually it's one of the things we all already know.
Why would carrier A have "good quality", while carrier B didn't?
I had a conversation with a customer about quality being more important tha
Hi,
It depends on your definition of pipes not too overloaded. And I'm
presuming from mention of pipes that you mean network induced call
quality problems.
Usually bufferbloat. Routers with too much memory cause a lot of
latency at the point of a fast to slow transition in the network.
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