On 11/11/21 08:01, LICT VoiceOps via VoiceOps wrote:
One of our clients is a small private school.
For the past month, the school has been getting calls meant for other
schools in the general area (within 20 miles or so)
We have been able to get limited information from the caller like
what
Doubtful. I'm pretty sure the Google "wait on hold for me" feature is
local to the device. Plus the feature is activated after the call is
already placed.
It would be a nightmare if every call you placed from your cell phone
allocated a random virtual TIN to make the call.
Plus this client doesn'
Perhaps it has to do with a Google Assistant feature, such as "hold for
me," or "make an appointment for me."
I would think they would simply make a call directly from the device used,
but they could be using a temporary virtual TN for some reason.
On Thu, Nov 11, 2021, 12:02 PM Mark Wiles wrote
I've been seeing something similar targeted at a healthcare client over the
last few months.
Same exact situation where patients are calling some random number that
isn't in our systems, but it gets forwarded to our systems for a few
minutes/hours.
Because this particular client has 30+ locations,
It's likely being done as a way to track searches. I was involved in a
company (that shall remain unnamed) that did something very similar.
They provision a DID that's forwarded to the "real" number, and display
that in the search results so they can track that a search resulted in a
call. I
One of my co-workers is more so on the school side of our business… and she ran
into something similar in the past… I still lean towards Google or BW.
From: VoiceOps On Behalf Of Carlos Alvarez
Sent: Thursday, November 11, 2021 11:39 AM
To: VoiceOps
Subject: Re: [VoiceOps] Can't Figure This Sc
Usually the LECs want all carriers who port from them to sign a porting
agreement and get set up with Verizon's LSR system to submit port
requests. It sounds to me like maybe Commio has not done that. I would
find out if they have ever submitted port requests to Verizon in the
past. They may ju
Pest control and locksmith services are very ripe for fraud, and in fact
are often sold/advertised in a pretty sleazy way. Schools are confusing,
unless they're trying to capture something to do with for-pay private
schools.
On Thu, Nov 11, 2021 at 9:35 AM Mark Wiles wrote:
> I’ve been seeing
Wild guesses...
ID theft? They give up their private info and that of the child, and it's
recorded.
Have you tried calling those numbers yourself, then see what happens? And
if you do get dropped, call it again. Thought...that they either intercept
the call and redirect it, or that on the "cal
I’ve been seeing a similar issue in the past week or so with a pest control
business we provide services for… they’re getting calls that were meant to be
for other pest control businesses.
It’s starting to look like it’s related to TNs seen in web searches… and in
call cases, the TNs are not tho
One of our clients is a small private school.
For the past month, the school has been getting calls meant for other
schools in the general area (within 20 miles or so)
We have been able to get limited information from the caller like
what number did they dial. They are definitely not dialing our
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