Hi Matt,
> I don't think a butt set and a tape recorder would be
> sufficient to record the audio which is about all I could
> possibly scratch up without spending money.
It's been a while since I've had to deal with POTS issues like you're
describing, but getting a recording off a buttset into
"In 1987, Telecom was created ..." :-)
They should "but it was not yet useful for anything", haha
Quoting Jay Hennigan via VoiceOps :
On 2/13/23 19:47, Pete Mundy via VoiceOps wrote:
Also a comment on the side to Matt - I commend you for your
persistence and tenacity. It's been a
On 2/13/23 17:46, Nathan Anderson via VoiceOps wrote:
You wrote this here, but elsewhere what you wrote seems to suggest the symptoms seem more
"random" than this (sometimes all digits are correctly decoded and passed on,
sometimes different digits or different numbers of digits are missing,
On 2/13/23 19:47, Pete Mundy via VoiceOps wrote:
Also a comment on the side to Matt - I commend you for your persistence and
tenacity. It's been a fascinating thread on which to lurk and if I were in the
US I'd want to be your customer. It sounds like your alarm guy might have come
from New
Jheeze, what an event ya poor bugger Paul! Granted I operate in an entirely
different country, but when my school looses either or both of their dual fire
monitoring channels (IP & cellular), the monitoring company calls my cellphone
to let me know. The alarm does not trip!
Heh :)
Also a
>https://supportcommunity.adtran.com/t5/General/How-to-Perform-a-DSP-capture/ta-p/27456
>Unfortunately, it sounds like it might not capture DSP input unless it is a
>call actually already in progress, and (if the doc is to be believed) is going
>from IP/RTP to TDM and/or analog, or
https://supportcommunity.adtran.com/t5/General/How-to-Perform-a-DSP-capture/ta-p/27456
Unfortunately, it sounds like it might not capture DSP input unless it is a
call actually already in progress, and (if the doc is to be believed) is going
from IP/RTP to TDM and/or analog, or vice-versa.
Matthew Yaklin wrote:
> I have not considered that. I work remotely with all of this gear and I would
> have to guide a tech to do such a thing. I don't think a butt set and a tape
> recorder would be sufficient to record the audio which is about all I could
> possibly scratch up without
On 2/13/23 14:35, Peter Beckman via VoiceOps wrote:
On Mon, 13 Feb 2023, Matthew Yaklin via VoiceOps wrote:
What I am seeing is that the DMS was collecting the digits properly
before the cutover. Yet our migrated to setup is having trouble. We see
missing digits in most cases or other
I think you are on the right track to escalate this with Adtran. They should
hopefully appreciate the opportunity to discover the root cause and fix this.
It seems pretty clear it is something with the Adtran hardware or firmware that
can solve this problem.
Are all your Adtran on the same
On Mon, 13 Feb 2023, Matthew Yaklin via VoiceOps wrote:
> What I am seeing is that the DMS was collecting the digits properly
> before the cutover. Yet our migrated to setup is having trouble. We
> see missing digits in most cases or other oddities. It does appear the
> alarm panels are
Matthew Yaklin wrote:
> An example would be the fire alarm panel should dial 877-386-4923. Yet we
> collect the digits on the Metaswitch as 877-38923. That is it. The 6 and 4
> are missing
...and then later wrote...
> [...] and no matter what we tried those two digits in my previous example
On Mon, 13 Feb 2023, Matthew Yaklin via VoiceOps wrote:
What I am seeing is that the DMS was collecting the digits properly
before the cutover. Yet our migrated to setup is having trouble. We see
missing digits in most cases or other oddities. It does appear the alarm
panels are dialing within
I think you are on the right track to escalate this with Adtran. They
should hopefully appreciate the opportunity to discover the root cause and
fix this. It seems pretty clear it is something with the Adtran hardware or
firmware that can solve this problem.
Are all your Adtran on the same
OK, that makes sense. PLAR is more useful for elevator phones I think, but
perhaps as a stopgap while they migrate to cellular or whatever, it might
be useful to you as well. Given all the trials and tribulations you have
outlined, I'd be considering declining to continue providing service to
>But if the issue is always at dial time, and never at reporting time, it seems
>like a PLAR would indeed solve it...?
Sorry Hunter. I should have googled what a PLAR was. I am not used to that
acronym. Basically, a hotline. Pick up the line it dials a specific number. I
was thinking
But if the issue is always at dial time, and never at reporting time, it
seems like a PLAR would indeed solve it...?
--
Hunter Fuller (they)
Router Jockey
VBH M-1C
+1 256 824 5331
Office of Information Technology
The University of Alabama in Huntsville
Network Engineering
On Mon, Feb 13, 2023
>Ok this is a bodge... but if it always dials the same number, and its dialing
>it has an issue with, set it up as a PLAR line? As soon as goes to dial just
>dial the number for it, and leave it to send or not send which ever digits of
>the number it wants? Its not perfect, the customer
On 2/13/23 13:20, Matthew Yaklin wrote:
> - ADTRAN went straight to examining the dialing-plan in the TA5000 when I
> shared my config with them for those exact reasons. We both agreed since
> digits were missing in the middle in many cases this was probably not a
> dialing-plan issue or
Ok this is a bodge... but if it always dials the same number, and its
dialing it has an issue with, set it up as a PLAR line? As soon as goes to
dial just dial the number for it, and leave it to send or not send which
ever digits of the number it wants? Its not perfect, the customer needs
to
On 2/13/23 13:20, Matthew Yaklin wrote:
- ADTRAN went straight to examining the dialing-plan in the TA5000 when I
shared my config with them for those exact reasons. We both agreed since digits
were missing in the middle in many cases this was probably not a dialing-plan
issue or
> I wouldn't be surprised if you were seeing it try to dial DTMF, then pulse,
> then DTMF again if the call didn't cut through very quickly.
- ADTRAN went straight to examining the dialing-plan in the TA5000 when I
shared my config with them for those exact reasons. We both agreed since
> --- The issue is that when the alarm panel dials the INVITE from the TA5k
> does not contain the correct digits dialed. A couple of digits are missing
> for example. Sometimes a call does manage to squeak through properly. If the
> digits do get to the Metaswitch properly the call completes
I wouldn't be surprised if you were seeing it try to dial DTMF, then pulse,
then DTMF again if the call didn't cut through very quickly.
I saw this with some fire panels that I was connected to once upon a time -
they'd dial 7 digits, the adtran was configured to cut through on 10 digits or
to
On 2/13/23 11:48, Matthew Yaklin wrote:
--- The issue is that when the alarm panel dials the INVITE from the TA5k does
not contain the correct digits dialed. A couple of digits are missing for
example. Sometimes a call does manage to squeak through properly. If the digits
do get to the
If the DTMF digits used to set up the call are failing, then there's likely
something out of spec with the DTMF encoders in the alarm panels, frequency or
twist. Or something different in the call setup like a leading 9 for a PBX that
no longer exists. What does the sending Adtran show for
Jay beat me too it. Force G.711 and set packetization to 10ms if you can. Also,
try in-band audio. Some older alarm panels don't work well with NTE 101.
Adtran's don't always pickup every DTMF tone which can result in missing or
doubled DTMF tones.
--- The problem is happening before SIP is
On 2/13/23 11:15, Matthew Yaklin via VoiceOps wrote:
> Hello All,
>
> I guess I have an old school question for the list. The question is we are
> having trouble with alarm panels dialing and our gear collecting the DTMF
> digits properly. Only from a company ran by a single alarm panel guy
Jay beat me too it. Force G.711 and set packetization to 10ms if you can. Also,
try in-band audio. Some older alarm panels don't work well with NTE 101.
Adtran's don't always pickup every DTMF tone which can result in missing or
doubled DTMF tones.
At the end of the day, I would urge the
On 2/13/23 11:15, Matthew Yaklin via VoiceOps wrote:
Hello All,
I guess I have an old school question for the list. The question is we are
having trouble with alarm panels dialing and our gear collecting the DTMF
digits properly. Only from a company ran by a single alarm panel guy who is not
Hello All,
I guess I have an old school question for the list. The question is we are
having trouble with alarm panels dialing and our gear collecting the DTMF
digits properly. Only from a company ran by a single alarm panel guy who is not
terribly helpful. At least 7 different sites are
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