Re: [Wikitech-l] Usability testing

2014-03-07 Thread Amir E. Aharoni
This doesn't have to be just the language that the person conducting the test knows. It goes even further. I remember at least one case where the user could understand English, but couldn't speak it, so he listened to Pau, but replied mostly in Russian, and later I translated the recording. On a m

Re: [Wikitech-l] Usability testing

2014-03-07 Thread Steven Walling
On Fri, Mar 7, 2014 at 9:29 AM, Gerard Meijssen wrote: > Steven do I understand correctly that there is no user testing except in > English ? > You can only do usability testing (i.e. sit down with a person and listen to them talk, or do it remotely) if you understand their language. Otherwise yo

Re: [Wikitech-l] Usability testing

2014-03-07 Thread Gerard Meijssen
Hoi, Steven do I understand correctly that there is no user testing except in English ? Thanks, GerardM On 7 March 2014 00:47, Steven Walling wrote: > From: David Gerard > Date: Thu, Mar 6, 2014 at 9:44 PM > Subject: Re: [Wikitech-l] Should MediaWiki CSS prefer non-free fonts? > To: Wikim

Re: [Wikitech-l] Usability testing

2014-03-07 Thread Martijn Hoekstra
On Mar 7, 2014 12:48 AM, "Steven Walling" wrote: > > From: David Gerard > Date: Thu, Mar 6, 2014 at 9:44 PM > Subject: Re: [Wikitech-l] Should MediaWiki CSS prefer non-free fonts? > To: Wikimedia developers > > (Veering off topic: So what does WMF use for a usability lab, anyway?) > > > ...not s

Re: [Wikitech-l] Usability testing

2014-03-06 Thread David Gerard
On 7 March 2014 00:17, Trevor Parscal wrote: > I believe, from lots of first-hand experience and some research on the > subject, that anytime you can get at least 5 users in front of a product > and run them through well written tasks you are going to reveal about 80% > of the problems. Getting f

Re: [Wikitech-l] Usability testing

2014-03-06 Thread Trevor Parscal
I just wanted to add that in the past, as many people know, we tried a few different kinds of testing and even hired a usability testing firm to help us. We conducted research in a lab here in SF and also did some remote testing, compensating participants with gift cards. We learned that lab testi

Re: [Wikitech-l] Usability testing

2014-03-06 Thread David Gerard
On 6 March 2014 23:47, Steven Walling wrote: > more automated remote testing and is $35/test (this is really cheap since > the going US rate for an in-person test is something like a $50 Amazon gift > card). off-topic on off-topic: Offer swag instead. Wikipedia branded stuff is presently uncomm

[Wikitech-l] Usability testing

2014-03-06 Thread Steven Walling
From: David Gerard Date: Thu, Mar 6, 2014 at 9:44 PM Subject: Re: [Wikitech-l] Should MediaWiki CSS prefer non-free fonts? To: Wikimedia developers (Veering off topic: So what does WMF use for a usability lab, anyway?) ...not sure what Kaldari did. In this case, he may have simply sat down wit