Re: [WISPA] Call Tracking / Customer management software

2010-05-18 Thread ccrum
Hey Sara, Just checking to see if you guys were still interested in a personal demo. Give me shout if/when you are ready. Or just tell me to bug off and I'll quit bothering you ;). Regards, Cameron Crum Wispmon.com Dot11 Networks, Inc. I'm looking for software to tract customer calls,

Re: [WISPA] Call Tracking / Customer management software

2010-05-18 Thread Peter Bowen
: Re: [WISPA] Call Tracking / Customer management software We use Freeside with integrated RT Ticket System. The next upgrade of Freeside (we are planning on implementing it next month) is also supposed to include a calendar that is tied to RT. This has worked very well for us, although

Re: [WISPA] Call Tracking / Customer management software

2010-05-12 Thread Paul Hendry
. -Original Message- From: Matt Larsen - Lists [mailto:li...@manageisp.com] Sent: 11 May 2010 21:07 To: WISPA General List Subject: Re: [WISPA] Call Tracking / Customer management software We use Freeside with integrated RT Ticket System. The next upgrade of Freeside (we are planning

Re: [WISPA] Call Tracking / Customer management software

2010-05-12 Thread ccrum
General List Subject: Re: [WISPA] Call Tracking / Customer management software We use Freeside with integrated RT Ticket System. The next upgrade of Freeside (we are planning on implementing it next month) is also supposed to include a calendar that is tied to RT. This has worked very well

Re: [WISPA] Call Tracking / Customer management software

2010-05-12 Thread Matt Larsen - Lists
Subject: Re: [WISPA] Call Tracking / Customer management software We use Freeside with integrated RT Ticket System. The next upgrade of Freeside (we are planning on implementing it next month) is also supposed to include a calendar that is tied to RT. This has worked very well for us

Re: [WISPA] Call Tracking / Customer management software

2010-05-12 Thread Michael Baird
, Paul. -Original Message- From: Matt Larsen - Lists [mailto:li...@manageisp.com] Sent: 11 May 2010 21:07 To: WISPA General List Subject: Re: [WISPA] Call Tracking / Customer management software We use Freeside with integrated RT Ticket System. The next upgrade of Freeside (we

[WISPA] Call Tracking / Customer management software

2010-05-11 Thread Sara Gray
I'm looking for software to tract customer calls, trouble tickets, appointments, and customer information. Can anyone suggest a good software that can do this. Id like to have web access. I've looked at a few but have never heard of most of them so I'm looking for suggestions of what others

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Josh Luthman
Powercode can do all of that. It is what I use. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 “Success is not final, failure is not fatal: it is the courage to continue that counts.” --- Winston Churchill On Tue, May 11, 2010 at 2:35 PM, Sara

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Mark Nash - Lists
I use Powercode. - Original Message - From: Sara Gray li...@jcwifi.com To: 'WISPA General List' wireless@wispa.org Sent: Tuesday, May 11, 2010 11:35 AM Subject: [WISPA] Call Tracking / Customer management software I'm looking for software to tract customer calls, trouble tickets

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Sara Gray
How much does powercode cost? -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Mark Nash - Lists Sent: Tuesday, May 11, 2010 1:39 PM To: WISPA General List Subject: Re: [WISPA] Call Tracking / Customer management software I use

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Josh Luthman
software I use Powercode. - Original Message - From: Sara Gray li...@jcwifi.com To: 'WISPA General List' wireless@wispa.org Sent: Tuesday, May 11, 2010 11:35 AM Subject: [WISPA] Call Tracking / Customer management software I'm looking for software to tract customer calls, trouble

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Justin Wilson
@wispa.org Date: Tue, 11 May 2010 13:35:33 -0500 To: 'WISPA General List' wireless@wispa.org Subject: [WISPA] Call Tracking / Customer management software I'm looking for software to tract customer calls, trouble tickets, appointments, and customer information. Can anyone suggest a good software that can

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread D. Ryan Spott
] On Behalf Of Mark Nash - Lists Sent: Tuesday, May 11, 2010 1:39 PM To: WISPA General List Subject: Re: [WISPA] Call Tracking / Customer management software I use Powercode. - Original Message - From: Sara Gray li...@jcwifi.com To: 'WISPA General List' wireless@wispa.org Sent

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Mark Nash - Lists
: [WISPA] Call Tracking / Customer management software $1 For everything or just half the features? ryan On Tue, May 11, 2010 at 12:28 PM, Josh Luthman j...@imaginenetworksllc.comwrote: Something like $1/active account. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread D. Ryan Spott
: Tuesday, May 11, 2010 12:52 PM Subject: Re: [WISPA] Call Tracking / Customer management software $1 For everything or just half the features? ryan On Tue, May 11, 2010 at 12:28 PM, Josh Luthman j...@imaginenetworksllc.comwrote: Something like $1/active account. Josh Luthman

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Josh Luthman
To: WISPA General List wireless@wispa.org Sent: Tuesday, May 11, 2010 12:52 PM Subject: Re: [WISPA] Call Tracking / Customer management software $1 For everything or just half the features? ryan On Tue, May 11, 2010 at 12:28 PM, Josh Luthman j...@imaginenetworksllc.comwrote: Something like $1

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Mark Nash - Lists
What were you missing Ryan? - Original Message - From: D. Ryan Spott rsp...@irongoat.net To: WISPA General List wireless@wispa.org Sent: Tuesday, May 11, 2010 12:59 PM Subject: Re: [WISPA] Call Tracking / Customer management software Yeah, I was gonna say. I looked at, and even entered

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Matt Larsen - Lists
Message - From: D. Ryan Spottrsp...@irongoat.net To: WISPA General Listwireless@wispa.org Sent: Tuesday, May 11, 2010 12:52 PM Subject: Re: [WISPA] Call Tracking / Customer management software $1 For everything or just half the features? ryan On Tue, May 11, 2010 at 12:28 PM, Josh

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Josh Luthman
Gray Sent: Tuesday, May 11, 2010 3:24 PM To: 'WISPA General List' Subject: Re: [WISPA] Call Tracking / Customer management software How much does powercode cost? -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Mark Nash - Lists

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Chuck Hogg
Subject: Re: [WISPA] Call Tracking / Customer management software If you have a developer to make things work together, that's a great option. Powercode's alternative is to shut the customer off and have them pay their bill. I'd rather that then a phone call. Just my opinion. Chuck - does your

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Josh Luthman
, 2010 4:14 PM To: WISPA General List Subject: Re: [WISPA] Call Tracking / Customer management software If you have a developer to make things work together, that's a great option. Powercode's alternative is to shut the customer off and have them pay their bill.  I'd rather that then a phone

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Justin Wilson
@wispa.org Date: Tue, 11 May 2010 13:35:33 -0500 To: 'WISPA General List' wireless@wispa.org Subject: [WISPA] Call Tracking / Customer management software I'm looking for software to tract customer calls, trouble tickets, appointments, and customer information. Can anyone suggest a good software that can

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Mark Nash - Lists
wireless@wispa.org Sent: Tuesday, May 11, 2010 2:09 PM Subject: Re: [WISPA] Call Tracking / Customer management software Azotel is a good solution. Ties into billing/provisioning/etc. www.wispsolutions.com . They are a WISPA member so it¹s always good to support members. Azotel is much more

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Justin Wilson
General List wireless@wispa.org Subject: Re: [WISPA] Call Tracking / Customer management software How does Azotel stand up to Powercode? Powercode has been there for years, but they did stagnate for awhile. Azotel doesn't look nearly as full-featured as Powercode. So then how does the pricing compare

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Mark Nash - Lists
Subject: Re: [WISPA] Call Tracking / Customer management software When I priced it out for replacing Powercode, I think it was 1.5X the cost. -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Mark Nash - Lists Sent: Tuesday, May 11, 2010 4:31

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Layne Sisk
Layne Sisk ServerPlus 801-426-8283, ext. 102 -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Sara Gray Sent: Tuesday, May 11, 2010 12:36 PM To: 'WISPA General List' Subject: [WISPA] Call Tracking / Customer management software I'm

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Justin Wilson
. Smith d...@mvn.net Reply-To: WISPA General List wireless@wispa.org Date: Tue, 11 May 2010 16:51:37 -0500 To: WISPA General List wireless@wispa.org Subject: Re: [WISPA] Call Tracking / Customer management software On Tue, May 11, 2010 at 16:46, Justin Wilson li...@mtin.net wrote: To me any

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Josh Luthman
To: WISPA General List Subject: Re: [WISPA] Call Tracking / Customer management software How does Azotel stand up to Powercode?  Powercode has been there for years, but they did stagnate for awhile. Azotel doesn't look nearly as full-featured as Powercode. So then how does the pricing compare

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Jon Auer
, 2010 4:14 PM To: WISPA General List Subject: Re: [WISPA] Call Tracking / Customer management software If you have a developer to make things work together, that's a great option. Powercode's alternative is to shut the customer off and have them pay their bill.  I'd rather that then a phone

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Mark Nash - Lists
: Re: [WISPA] Call Tracking / Customer management software The things I have seen is importing the codes back into the software. Maybe it¹s on the software side, not on the authorize.net side. I am not a programmer by any means. If I am basing my accounts receivable on software I personally

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Josh Luthman
and installed...server reboots and you're done. - Original Message - From: Justin Wilson li...@mtin.net To: WISPA General List wireless@wispa.org; David E. Smith d...@mvn.net Sent: Tuesday, May 11, 2010 3:21 PM Subject: Re: [WISPA] Call Tracking / Customer management software

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Chuck Hogg
-Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Mark Nash - Lists Sent: Tuesday, May 11, 2010 4:58 PM To: WISPA General List Subject: Re: [WISPA] Call Tracking / Customer management software Chuck, how problem-free is your solution? One

Re: [WISPA] Call Tracking / Customer management software

2010-05-11 Thread Mark Nash - Lists
To: WISPA General List wireless@wispa.org Sent: Tuesday, May 11, 2010 3:59 PM Subject: Re: [WISPA] Call Tracking / Customer management software We are using the Platypus database directly. Since it is only the first month, we are still learning the tricks of it. I would say asking me