e-
>> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
>> Behalf Of Brian Rohrbacher
>> Sent: Monday, December 11, 2006 2:07 PM
>> To: WISPA General List
>> Subject: Re: [WISPA] I missed billing a customer for 15 months !
>>
>> I agree.
>>
>
SPA General List
Subject: Re: [WISPA] I missed billing a customer for 15 months !
I agree.
I'd say, I forgot to bill you yada yada, but since I'm such a nice guy I
will not charge you the late fees, not disconnect you, and give you 6
months
to catch up.
Brian
George Rogato wrote:
>
- Original Message -
From: "Jenco Wireless" <[EMAIL PROTECTED]>
To: "WISPA General List"
Sent: Monday, December 11, 2006 7:59 PM
Subject: Re: [WISPA] I missed billing a customer for 15 months !
> Thanks everyone. The customer e-mailed back and said he had
bacher
Sent: Monday, December 11, 2006 2:07 PM
To: WISPA General List
Subject: Re: [WISPA] I missed billing a customer for 15 months !
I agree.
I'd say, I forgot to bill you yada yada, but since I'm such a nice guy I
will not charge you the late fees, not disconnect you, and give you 6
month
er 11, 2006 2:07 PM
To: WISPA General List
Subject: Re: [WISPA] I missed billing a customer for 15 months !
I agree.
I'd say, I forgot to bill you yada yada, but since I'm such a nice guy I
will not charge you the late fees, not disconnect you, and give you 6 months
to catch up.
Brian
I agree.
I'd say, I forgot to bill you yada yada, but since I'm such a nice guy I
will not charge you the late fees, not disconnect you, and give you 6
months to catch up.
Brian
George Rogato wrote:
Agreed, and I would not have mentioned any issues with my system either.
What I would do th
Agreed, and I would not have mentioned any issues with my system either.
What I would do though is offer not to charge him the late fees. You do
charge late fees, right?
George
Peter R. wrote:
This wasn't an email kind of thing.
This was a phone call or visit kind of event.
- Peter
Jenco W
This wasn't an email kind of thing.
This was a phone call or visit kind of event.
- Peter
Jenco Wireless wrote:
I just sent him an e-mail:
Hello Mr. XXX . We just did a review of our credit card billing and
realized that we have not successfully billed your account since 7/26/05.
Our credi
eneral List"
Sent: Sunday, December 10, 2006 6:26 PM
Subject: Re: [WISPA] I missed billing a customer for 15 months !
I just sent him an e-mail:
Hello Mr. XXX . We just did a review of our credit card billing and
realized that we have not successfully billed your account since 7/26/05.
We contact people and try to work out a payment schedule to get them caught
up.
It's BOTH people's fault. You made a mistake and didn't bill him. He made
a mistake by not telling you about it.
Usually we end up eating half and they end up paying half.
AND we don't to that at all often
Call the guy, explain that his billing slipped through the cracks, and that
he presently owes you for 15 months. Explain that you're going to charge
the current charges to his credit card (no quibble on that) and then ask how
he'd like to pay the rest of what's owing.
I have some customer's who'
- Original Message -
From: "Kurt Fankhauser" <[EMAIL PROTECTED]>
To: "'WISPA General List'"
Sent: Monday, December 11, 2006 12:54 AM
Subject: RE: [WISPA] I missed billing a customer for 15 months !
A local dial up provider in town here missed bil
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