Please don't spam the list with many copies of the same mail
If anyone can help you they will, repeating the question doesn't help, it
just pisses people off.
Looks like your user's MUA is causing James to think that no sender address
has been received.

I don;t know what to tell you to do, If he can send OK then it breaks try
restarting his MUA, or his PC or both.
If that fixes it you can bet the problem isn't James.

If that doesn't fix it try restarting James, or the whole box,  if that
fixes it it sounds like James' fault.

What email client software (MUA) is your user using?

d.



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