Hi,
Have you had much success including your existing 7x24 operations
staff in managing your "SOA" environment, and, if so, to what do you
attribute your success? I'm working in a large centralized IT
operations where the 7x24 monitoring and management of the computing
environment is the responsibility of an enterprise command center. The
command center has deep roots in a mainframe operations and continues
to struggle with the e-commerce infrastructure. I'd like to see the
operations staff help monitor and manage the environment otherwise the
developers will bear a heavy burden. Any thoughts?
In our case, the toolset includes WebMethods, WebSphere and Tivoli,
but I believe the problem to be tool-independent.
Thanks,
Erik
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