Erik van Gilder wrote:
> Have you had much success including your existing 7x24 operations
> staff in managing your "SOA" environment, and, if so, to what do you
> attribute your success?
...
> The
> command center has deep roots in a mainframe operations and continues
> to struggle with the e-commerce infrastructure. I'd like to see the
> operations staff help monitor and manage the environment otherwise the
> developers will bear a heavy burden. Any thoughts?
>
> In our case, the toolset includes WebMethods, WebSphere and Tivoli,
> but I believe the problem to be tool-independent.
What problems are they having? Not reacting? Not interpreting information
correctly for root cause analysis? Tools which can not be altered to depict
new
information forms which are learned about after each failure senario is
understood? Something else?
Gregg Wonderly
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