And yes, as Steve Jones points out, the tools (and the culture) is so biased towards the developers, that operations suffer. To be fair to developers, operations hasn't kept up with the technology either.
Just as Todd Biske suggests, I have given much thought to using Production Control (the batch control folks). Yes, the orchestration pattern is familiar, but SOA technology, let alone the distributed environment, is largely alien to them. Perhaps I should be asking if the successful deployment and operational maintenance of SOA-technology (apologies for loosely using the term) has required changes in the operations organization where over-specialized organizations are blended into a more cohesive operations staff?
In short, I suspect SOA is disruptive to IT operations. Businesses and developers may become increasingly agile, but I'm not certain how operations will keep up.
Gregg Wonderly <[EMAIL PROTECTED]> wrote:
Erik van Gilder wrote:
> Have you had much success including your existing 7x24 operations
> staff in managing your "SOA" environment, and, if so, to what do you
> attribute your success?
...
> The
> command center has deep roots in a mainframe operations and continues
> to struggle with the e-commerce infrastructure. I'd like to see the
> operations staff help monitor and manage the environment otherwise the
> developers will bear a heavy burden. Any thoughts?
>
> In our case, the toolset includes WebMethods, WebSphere and Tivoli,
> but I believe the problem to be tool-independent.
What problems are they having? Not reacting? Not interpreting information
correctly for root cause analysis? Tools which can not be altered to depict new
information forms which are learned about after each failure senario is
understood? Something else?
Gregg Wonderly
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