--- In [email protected], "htshozawa" <[EMAIL PROTECTED]> wrote: > > I think this comes from ITIL v2 - treating business users as > customers to IT.
Wherever the notion comes from, it is wrong-headed, IMO. If a company wants such a relationship between IT and other groups, then go all the way and have IT literally charge for the services--no funny money, no goofy "chargebacks." Money leaves the groups and goes to IT. IT is allowed to sink or swim. The half-way approach is rife with problems. -Rob
