The problems with this is, the modem I am using is an old (about 3 years) US Robotics ISDN TA. No upgrades are available, it is out of warranty, and, with the changes in USR, it is no longer supported, but replaced with a newer USB model. USR will issue an RMA for me to ship it in for repair, but I can't be without connectivity for the week or two (or three or ???) it would take them to turn it around, plus they will charge me probably more than a new unit will cost.
The ISP does not support that particular device, they do not recommend its use, in fact know nothing about that particular model, so they say either buy a new modem or get something they support, or support it on my own. In some respects, I see their point. I would think it is hard to get any ISP to have the staff to support every single piece of equipment ever made, especially stuff discontinued by the manufacturer several years ago. I guess I'm now looking for a new modem. BTW, the phone company is a joke. They test the line and it works. The fact that one particular modem won't dial a particular number is my problem, not theirs, and they don't support CPE, period. But thanks for your comments. Michael > -----Original Message----- > From: Jim Harris [mailto:[EMAIL PROTECTED]] > Sent: Sunday, February 10, 2002 10:00 > To: [EMAIL PROTECTED] > Subject: RE: [STN] ISP Change = Toast! > > > I sent a copy of this thread to my brother (who also has ISDN > - and has > had many of the same problems) - and this is his reply: > > === begin reply === > > Subject: > Re: Take a look at this message thread... > Date: > Sun, 10 Feb 2002 08:50:03 -0600 > > > On my very first attempt at using ISDN, I bought the equipment the > ISP told me to buy and I configured it the way they told me to. It > would not connect. My solution was to give my modem to the ISP and > say "make it work." Then, when I brought it back to my place and it > still did not work, I could yell at the telco with some success. > > I like the firmware upgrade suggestion the best, given that modem B > on the same line calling the same number worked, but modem A did not. > (If I remember correctly.) > > Bennette > > > - - - - - - - - - - - - - - - - - - - - - - - - - > Dr. Bennette R. Harris > Department of Mathematical and Computer Sciences > University of Wisconsin-Whitewater > > === end reply === > > Jim Harris wrote: > > I don't buy this.... > > > > If I remember correctly (and if I don't....) the situation > was something > > > > like this: > > > > (1) Modem "A" (the alledgedly bad modem) could > successfully dial the > > ISP ISDN at phone number "XXX" > > (2) The ISP changes it's number to "YYY" > > (3) Modem "A" -cannot- reach number "YYY" however modem "B" can. > > > > I contend that this is a compatibility issue - centering on the POP > > (radius) switch at the C/O. > > > > This means: > > (a) The Radius (or whomever's) POP switch at the C/O is not set up > > correctly. > > (b) You may need a firmware update to your modem - if > they've decided > > to use a different protocol (I know this was true on > occasion with V.90 > > dial-up modems - I'm not so sure with ISDN) > > > > In any event - you had a working connection that suddenly > died when the > > ISP changed phone numbers - IMHO, you need to yell at the > ISP and have > > THEIR tech-support people guide you down the path of > riteousness. (and > > you should make it clear that "go out and buy another > modem" is NOT the > > right answer!!!) > > > > Jim > > > > [EMAIL PROTECTED] wrote: > > > Yep. The modem was the problem. > > > > > > Steve. > > > > > > -----Original Message----- > > > From: Michael Barnes [mailto:[EMAIL PROTECTED]] > > > Sent: Friday, 8 February 2002 00:02 > > > To: [EMAIL PROTECTED] > > > Subject: RE: [STN] ISP Change = Toast! > > > > > > > > > BUT, I CAN dial in successfully using the same ISDN line > and calling the > > > same number with a different modem. To me, that points > to my modem. > > > But > > > I've never heard of a modem that would have problems > dialing a specific > > > prefix (777). The ISP advertises one phone number for > everyone who uses > > > ISDN dial-in. It's on a huge rotary. The likelihood of > hitting the > > > same > > > inbound number over several days is not high. > > > > > > Thanks for your comments. > > > > > > Michael > > > > > > > > > > -----Original Message----- > > > > From: Jim Harris [mailto:[EMAIL PROTECTED]] > > > > Sent: Wednesday, February 06, 2002 20:44 > > > > To: [EMAIL PROTECTED] > > > > Subject: RE: [STN] ISP Change = Toast! > > > > > > > > > > > > Michael, > > > > > > > > I will admit I am reaching here - but here goes: > > > > > > > > Two possible scenerios: > > > > (1) The ISP's POP (point-of-presence) equipement at > the telco office > > > > may be flakey... (and it will NOT be the first time > this has happened > > > > either!) Especially as you CAN dial in to the same ISP using a > > > > different phone #. > > > > (2) There may be C/O (central office) issues with the telco > > > > connection > > > > itself. > > > > > > > > In any event - YOU do NOT own the issue - it is a hardware > > > > issue outside > > > > of your control. > > > > > > > > Suggestion: Call the ISP and complain bitterly. > > > > > > > > Jim > > > > > > > > Michael Barnes wrote: > > > > > This is really weird. It looks now as if the problem is > > > > with my modem. > > > > > I > > > > > am using a US Robotics ISDN TA. I have made two > completely new > > > > > floppies, > > > > > one for the old ISP, one with the new ISP. I have > > > > carefully checked the > > > > > envi file, both are exactly identical except for the IP > > > > address and the > > > > > phone number. Both behave identically, except when they go > > > > to dial. > > > > > When > > > > > dialing the old ISP, it connects and establishes > > > > communication almost > > > > > immediately. On the new ISP, I get alarms, no > dialtone, and short > > > > > connection errors. About every third dial attempt, the > > > > ISDN TA shows a > > > > > fault and resets as if the ISDN line drops out. The phone > > > > number for > > > > > the > > > > > ISP is 777-4736. So I hooked my laptop directly to > the ISDN TA and > > > > > dialed > > > > > with Hyperterm. Calling the old ISP dials through > and connects. > > > > > Calling > > > > > the new ISP causes it to drop the ISDN line. > > > > > > > > > > I have a second ISDN line and service through the new > provider for a > > > > > separate purpose. It uses a 3Com Office Connect LAN Modem. > > > > It dials the > > > > > same number, uses a different IP address. I have switched > > > > ISDN lines > > > > > between the two with the same results. It appears > that the ISDN TA > > > > > blows up > > > > > when trying to dial the 777 prefix. > > > > > > > > > > Anybody run into anything like this before? Ideas, comments? > > > > > > > > > > Thanks, > > > > > Michael > > > > > > > > > > > > > > > > -----Original Message----- > > > > > > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] > > > > > > Sent: Monday, February 04, 2002 23:25 > > > > > > To: [EMAIL PROTECTED] > > > > > > Subject: [STN] ISP Change = Toast! > > > > > > > > > > > > > > > > > > I changed ISP so I had to change both the ISDN > dial-up number > > > > > > and the IP > > > > > > addresses on one of my STN boxes. Now I'm dead in > the water. > > > > > > I found > > > > > > the earlier posts on ISP number changes (THANKS!) so I found > > > > > > the other > > > > > > locations the numbers were and changed them, but > still no luck. I > > > > > > changed all back to original, and can't even connect with > > > > my previous > > > > > > ISP (account still active). It will try to dialout > and give me: > > > > > > > > > > > > Starting Link > > > > > > report (connect) > > > > > > abort on (busy) > > > > > > abort on (error) > > > > > > abort on (no carrier) > > > > > > send (atdt 1234567^m) > > > > > > expect (connect) > > > > > > connect script failed > > > > > > alarm > > > > > > failed > > > > > > > > > > > > Then a few minutes later start all over again. > > > > > > > > > > > > When I first boot, it does connect briefly and give me a > > > > > > message about > > > > > > serial connection made, then a SIGHUP and modem disconnect, > > > > > > of course, I > > > > > > can't get it to do it again, so I can't see the exact > > > > mesages, but it > > > > > > disconnects after 0.4 minutes. > > > > > > > > > > > > I have a printout of the original envi file and > > > > everything is back to > > > > > > where it was as far as I can tell, but I still can get no > > > > > > connection to > > > > > > the old ISP. > > > > > > > > > > > > Here it is, it connects: > > > > > > > > > > > > send (atdt1234567^m) > > > > > > expect (connect) > > > > > > atdt1234567^m^m > > > > > > connect > > > > > > --got it > > > > > > Serial Connection established > > > > > > connect:ppp0 <--> /dev/cua0 > > > > > > Hangup (SIGHUP) > > > > > > modem hangup > > > > > > connection terminated > > > > > > connect time 0.4 minutes > > > > > > > > > > > > Then it repeats the cycle again and again. Not > always in the same > > > > > > sequence. Sometime with the connection and hangup and > > > > sometimes with > > > > > > the connect script failure. > > > > > > > > > > > > Any ideas greatly appreciated. > > > > > > > > > > > > Michael > > > > > > > > > > ------------------------------------------------------------ > > > $$ Earn Extra Income As A Mystery Shopper! $$ > > > http://www.topica.com/lists/Mysteryshopper/ > > > 100's of National Assignments Posted Daily > > > > > > -- > > > Visit http://www.ShareTheNet.com for info about ShareTheNet > > > Visit http://www.topica.com/lists/sharethenet for info > about this list > > > To Unsubscribe send email to: [EMAIL PROTECTED] > > > > > > > > > > > > > > > > > > > > > > > > > > > > > ======== An American Classic =========================== > There's a good reason why Reader's Digest has long been one > of America's favorite magazines. Find out why that's true by > trying a risk-free subscription now! > http://click.topica.com/caaacQ3bz8Rp2a93csqf/TopOffers > ================================================= > > -- > Visit http://www.ShareTheNet.com for info about ShareTheNet > Visit http://www.topica.com/lists/sharethenet for info about this list > To Unsubscribe send email to: [EMAIL PROTECTED] > > ======== An American Classic =========================== There's a good reason why Reader's Digest has long been one of America's favorite magazines. 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