this might fit your needs: http://www.accord5.com/trellis (you cant
beat the price!)

On 28 July 2011 12:28, PriyRao <pripri....@gmail.com> wrote:
> hello Silicon Beach.
>
> I'm heading up a start up launching in November 2011 which is in the
> online furniture retail space (with a few innovative twists).
>
> We're having an internal debate about various customer support tools
> to integrate to our website. I've looked at Zendesk, Get Satisfaction,
> Tenderapp, and Assistly but it does start getting expensive as you add
> users and look at yearly costs! In an ideal world we'd like to offer
> our community the following
>
> * Knowledge base/wiki
> * Customer powered Q&A (so rather than us answering every question we
> encourage them to ask the community)
> * Ability for the customer to post up photos of their spaces and for
> others to give feedback/praise
> * Helpdesk for 1 on 1 support
> * Ability for us to 'crowdsource' ideas and feedback on improvements
>
> So far Im thinking a combo of Getsatisfaction and Assistly might work
> best but has anyone found anything cheaper and effective? Or is it
> best just having a facebook page + a forum + landing page with
> tutorials + email address for support?
>
> All feedback welcome :)
>
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