Dave Kuhn co-founder of Chorus here, Interesting discussion. Was just having a similar discussion with a potential customer this week. Some really great points Jeromy.
If you do decided to go with Zendesk then make sure you also sign up for the free Chorus beta (https://www.chorusindex.com/setup/zendesk/). We just launched the beta last week and we're trying to get as much feedback on the product as possible. Would love to hear from other Aussie entrepreneurs! Check out www.chorusindex.com for more info. Cheers, Dave On Aug 1, 5:58 am, Jeromy Evans <jeromyev...@gmail.com> wrote: > Hi PriyRao, > > I recently set up ZenDesk for the members only area and do recommend > it. > > Key points: > - this is a really low risk decision.They all have low monthly fees & > easy exits. Just pick one and see how it goes. > - Zendesk's Feedback Tab (appears everywhere) is a no brainer to set > up. We use it get members to search the knowledge base before raising > a ticket. Works well. > - For ticket management it's very simple but good enough. It's > inferior to dedicated ticket management systems wrt to customization > and reporting. I've used it for tickets for many months. > - Remote Authentication (should be call pre-auth) is simple and > allows your authenticated users to access to private forums and > tickets. > - It's not easily customised to match your site. It will inevitably > look like a different area. > - In these early days we haven't had any success getting users to > start forums yet. I don't think they will for our market. They're > happy to ask questions as tickets though, which we turn into items in > the knowledge base, which the next users find via the Feedback Tab. > > I'm happy to pay for ZenDesk. Hope that helps. > > cheers, > Jeromy > > On Jul 29, 4:01 pm, Joshua Partogi <joshua.part...@gmail.com> wrote: > > > > > > > > > Hi, > > > Can you please let us know what are your requirements? I agree with Vincent, > > it boils down to Assistly and Zendesk these days. But Assistly is still > > pre-mature at the moment, they have alot more feature than Zendesk but there > > are some features that are still not quite there yet compared to Zendesk. > > > If you are still starting Assistly is a good option because your first agent > > will be free. UserVoice is only great for feedback forum, their helpdesk > > feature is nothing compared to Zendesk or Assistly. > > > Kind regards, > > Joshua. > > > On Fri, Jul 29, 2011 at 12:49 PM, PriyRao <pripri....@gmail.com> wrote: > > > Thanks all! > > > > Really helpful feedback and analysis Vincent, much appreciated. I've > > > seen mixed reviews of Zendesk. > > > > On Jul 28, 10:12 pm, VB <vincent.bren...@gmail.com> wrote: > > > > It's Zendesk vs Assistly in the top tier and GetSatisfaction vs > > > > Tenderapp in the middle tier. > > > > > Because I don't know Assistly that well I can only say you won't be > > > > disappointed with Zendesk. Very easy to get started with and also > > > > capable of pretty advanced workflow. > > > > > GetSatisfaction I've never been a fan of. Tenderapp takes the cake for > > > > its simplicity for mine. > > > > > I think based on your requirements I'd seriously look at Assistly and > > > > Zendesk. These tools cost a bit but are definitely worth it if your > > > > business revolves around customer support. If cost is an issue then > > > > Tenderapp will serve you for a while to come as you build your client > > > > base. > > > > > Cheers, > > > > Vincent > > > > > On Jul 28, 12:28 pm, PriyRao <pripri....@gmail.com> wrote: > > > > > > hello Silicon Beach. > > > > > > I'm heading up a start up launching in November 2011 which is in the > > > > > online furniture retail space (with a few innovative twists). > > > > > > We're having an internal debate about various customer support tools > > > > > to integrate to our website. I've looked at Zendesk, Get Satisfaction, > > > > > Tenderapp, and Assistly but it does start getting expensive as you add > > > > > users and look at yearly costs! In an ideal world we'd like to offer > > > > > our community the following > > > > > > * Knowledge base/wiki > > > > > * Customer powered Q&A (so rather than us answering every question we > > > > > encourage them to ask the community) > > > > > * Ability for the customer to post up photos of their spaces and for > > > > > others to give feedback/praise > > > > > * Helpdesk for 1 on 1 support > > > > > * Ability for us to 'crowdsource' ideas and feedback on improvements > > > > > > So far Im thinking a combo of Getsatisfaction and Assistly might work > > > > > best but has anyone found anything cheaper and effective? Or is it > > > > > best just having a facebook page + a forum + landing page with > > > > > tutorials + email address for support? > > > > > > All feedback welcome :)- Hide quoted text - > > > > > - Show quoted text - > > > -- > > @jpartogi -- You received this message because you are subscribed to the Silicon Beach Australia mailing list. Visting http://siliconbeachaustralia.org for more Forum rules 1) No lurkers! It is expected that you introduce yourself. 2) No jobs postings. You can use http://siliconbeachaustralia.org/jobs To post to this group, send email to silicon-beach-australia@googlegroups.com To unsubscribe from this group, send email to silicon-beach-australia+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/silicon-beach-australia?hl=en?hl=en
