It's Zendesk vs Assistly in the top tier and GetSatisfaction vs Tenderapp in the middle tier.
Because I don't know Assistly that well I can only say you won't be disappointed with Zendesk. Very easy to get started with and also capable of pretty advanced workflow. GetSatisfaction I've never been a fan of. Tenderapp takes the cake for its simplicity for mine. I think based on your requirements I'd seriously look at Assistly and Zendesk. These tools cost a bit but are definitely worth it if your business revolves around customer support. If cost is an issue then Tenderapp will serve you for a while to come as you build your client base. Cheers, Vincent On Jul 28, 12:28 pm, PriyRao <pripri....@gmail.com> wrote: > hello Silicon Beach. > > I'm heading up a start up launching in November 2011 which is in the > online furniture retail space (with a few innovative twists). > > We're having an internal debate about various customer support tools > to integrate to our website. I've looked at Zendesk, Get Satisfaction, > Tenderapp, and Assistly but it does start getting expensive as you add > users and look at yearly costs! In an ideal world we'd like to offer > our community the following > > * Knowledge base/wiki > * Customer powered Q&A (so rather than us answering every question we > encourage them to ask the community) > * Ability for the customer to post up photos of their spaces and for > others to give feedback/praise > * Helpdesk for 1 on 1 support > * Ability for us to 'crowdsource' ideas and feedback on improvements > > So far Im thinking a combo of Getsatisfaction and Assistly might work > best but has anyone found anything cheaper and effective? Or is it > best just having a facebook page + a forum + landing page with > tutorials + email address for support? > > All feedback welcome :) -- You received this message because you are subscribed to the Silicon Beach Australia mailing list. Visting http://siliconbeachaustralia.org for more Forum rules 1) No lurkers! It is expected that you introduce yourself. 2) No jobs postings. You can use http://siliconbeachaustralia.org/jobs To post to this group, send email to silicon-beach-australia@googlegroups.com To unsubscribe from this group, send email to silicon-beach-australia+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/silicon-beach-australia?hl=en?hl=en
