On 07/08/03 at 16:48 -0500, James Strickland opined:
> We have a customer who for the past couple of days has not been able to
> receive any emails from our company. The error messages showing in our
> server logs are as follows(domain names and IP addresses have been
> altered to protect our client. I hope this does not hinder discovering
> the problem):
>
> 16:42:27 3 SMTP-190(se.domain.com) Failed to connect to
[XXX.XX.XXX.XX:25].
> reason=60
> 16:42:28 3 SMTP-190(se.domain.com) Failed to connect to
[XXX.XX.XXX.XXX:25].
> reason=61
> 16:42:28 3 SMTP-190(se.domain.com) No relay address is accessable. Error
> Code=-25010
>
> Would this appear to be an issue on my end or on their end? Right now I
> am leaning towards a problem on their end due to the fact they are the
> only email recipients we are having issues with.
'No relay address is accessable' implies that there's something wrong with
the DNS for the domain name of the recipient's e-mail address (i.e., like
there are no MX records for the domain). Since you've obfuscated the domain
and IP addresses, it's difficult to diagnose further. You might try using
just 'domain.com' rather than 'se.domain.com', though, on the chance that
se.domain.com is a host name that doesn't have an MX, but that the MX for
domain.com covers it.
--
Christopher Bort | [EMAIL PROTECTED]
Webmaster, Global Homes | [EMAIL PROTECTED]
<http://www.globalhomes.com/>
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