On 4/30/13 8:19 AM, Sithara Santharam wrote:
> Hi,
> Can someone point me to references which describe how a SIP auto-attendant
> (IVR) must behave in various scenarios?
>
> For example when a user calls the auto-attendant and asks to transfer to
> another extension. This extension doesn't asnwer and hangs because of no
> answer. Now should the call return back to the auto-attendant or hang up?
>
> Are there any guidelines (RFCs) for this? Or is it entirely left to the
> developer?
This is entirely left to the developer. There are many ways to implement
this, some of which affect the user experience. This is an area suitable
for innovation.
Good Luck,
Paul
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