I reactivated a few times. do I also have to reactivate when agents sign in and out? I guess I will try again tomorrw the reactivating. I keep getting no agents, but I have signed them in, so I am not sure what is wrong. any logs somewhere to look at? thx, dean
On Mon, Aug 4, 2008 at 6:42 PM, Picher, Michael <[EMAIL PROTECTED]>wrote: > Any time you make an ACD change you have to re-activate the ACD. > > > > *From:* [EMAIL PROTECTED] [mailto: > [EMAIL PROTECTED] *On Behalf Of *Dean Hiller > *Sent:* Monday, August 04, 2008 1:43 AM > *To:* sipx-users@list.sipfoundry.org > *Subject:* [sipx-users] ACD just rings and rings > > > > I setup and ACD and added 2000 and 3000 to the lines(setting rocket as > queue which I added already). I added 8 agents into this rocket queue, but > when I call 2000 or 3000, it just rings and rings and rings. > > Also, my extension range is 1000 to 2999. My agents are all 2001 to > 2008. I can call from 1000 extension to 2001 just fine, but when I call > 3000 or 2000, I expect 2001 to ring since it is in the queue. * I see no > calls coming in on the ACD page though like 2000 and 3000 are not lines of > the ACD. *what am I doing wrong with the ACD here? > thanks, > > -- > Dean Hiller > CEO/Founder of Extreme Software Offshoring > http://xsoftware.biz > http://www.linkedin.com/in/deanhiller > Beijing Cell: 136-991-41547 > US Phone: 303-376-5776 > -- Dean Hiller CEO/Founder of Extreme Software Offshoring http://xsoftware.biz http://www.linkedin.com/in/deanhiller Beijing Cell: 136-991-41547 US Phone: 303-376-5776
_______________________________________________ sipx-users mailing list sipx-users@list.sipfoundry.org List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users
