I'm facing some similar issues around ACD queues vs Presence Server. I have 1 queue with 8 agents and 'sometimes' the agents logged in shown in Presence Server page, doesn't show on ACD Agent Stats. That way, it's like I have no agents available. I know that 'sometimes' is way too vague, but I thought in share this while I'm looking for more info on the logs.
Things I know for sure: - It was an upgrade from 3.8 to 3.10.2 - Couldn't find a pattern of behaviour yet: sometimes login/logout works thru the web, sometimes thru the phone, dialing *88/*86; sometimes do not work at all - by 'working' I mean, what I see in presence server, I see in queue - After activating(without any changes on ACD queue/line/agent settings) ACD Server, the agents logged in shown in Presence Server Status Page are available to the queue. []'s MM P.S. What did you use for sip tracing Dean? On Mon, Aug 4, 2008 at 3:28 AM, Dean Hiller <[EMAIL PROTECTED]> wrote: > hmm, I do see that he is signed in under the ACD Presence menu item but I > just don't see any stats for him, and why does it say there are no agents??? > > sip trace on sipx looks like so.... > 1.722403 192.168.22.100 -> 192.168.22.150 SIP/SDP Request: INVITE > sip:[EMAIL PROTECTED] > .168.22.150, with session description > 1.725659 192.168.22.150 -> 192.168.22.100 SIP Status: 100 Trying > 1.878783 192.168.22.150 -> 192.168.22.100 SIP Status: 480 ACD No Agent > > nothing else, nada....why does it say no agent when I have 2001 registered > and now have him signed in too? > thx, > Dean > > > On Mon, Aug 4, 2008 at 2:21 PM, Dean Hiller <[EMAIL PROTECTED]> wrote: > >> oh, got a little farther. ACD filled that hostname in for me(I didn't >> know it actually used it..I thought it was for naming purposes). I am now >> getting this instead... sipx "480 ACD No Agent" though google isn't telling >> me much on that. I then found out that you can login as an Agent by logging >> in with 2001 and password and click on ACD Presence. I turn that on but >> seem to get the same error.(for ext 2001, it says "You are currently signed >> in" on the ACD Presence Status, but when I login as superadmin, I don't see >> any agents in the Agent Statistics window...there are no agents there???* >> * >> >> At least I get a no agent immediately now and my phone doesn't even ring, >> but how do I get an Agent there. I also found in advanced settingst there >> was a option where you don't need agent to even sign in and it should route >> calls but that didn't seem to work either. Anyone know what the problem >> could be here? Why does my agent not looked signed in(that should have >> nothing to do with sip, right and just the web pages)??? >> thanks, >> Dean >> >> >> On Mon, Aug 4, 2008 at 2:01 PM, Dean Hiller <[EMAIL PROTECTED]> wrote: >> >>> more info...it looks like it is sending the message here.... >>> >>> 7.204318 192.168.22.150 -> 221.221.14.169 SIP/SDP Request: INVITE >>> sip:rocket2@ >>> teekit.kmip.net:5150, with session description >>> >>> How do I get it to send the message to 192.168.22.150 instead? I don't >>> have my DNS working and I don't think I can get DNS working. This is really >>> annoying especially since I am behind a nat so even if I had DNS working, it >>> would not be the local ip but the wan ip which would not be correct either. >>> >>> I am having this same problem on getting sip working through my router as >>> well. Is there any way to get sip working through my router so I can have >>> sipx and my computer on the WAN...otherwise, I have to unplug my computer >>> and plug my sipx directly into the wan which I don't like to do. any >>> suggestions here? >>> thx, >>> Dean >>> >>> >>> >>> On Mon, Aug 4, 2008 at 1:43 PM, Dean Hiller <[EMAIL PROTECTED]> wrote: >>> >>>> I setup and ACD and added 2000 and 3000 to the lines(setting rocket as >>>> queue which I added already). I added 8 agents into this rocket queue, but >>>> when I call 2000 or 3000, it just rings and rings and rings. >>>> >>>> Also, my extension range is 1000 to 2999. My agents are all 2001 to >>>> 2008. I can call from 1000 extension to 2001 just fine, but when I call >>>> 3000 or 2000, I expect 2001 to ring since it is in the queue. * I see >>>> no calls coming in on the ACD page though like 2000 and 3000 are not lines >>>> of the ACD. *what am I doing wrong with the ACD here? >>>> thanks, >>>> >>>> -- >>>> Dean Hiller >>>> CEO/Founder of Extreme Software Offshoring >>>> http://xsoftware.biz >>>> http://www.linkedin.com/in/deanhiller >>>> Beijing Cell: 136-991-41547 >>>> US Phone: 303-376-5776 >>>> >>>> >>> >>> >>> -- >>> Dean Hiller >>> CEO/Founder of Extreme Software Offshoring >>> http://xsoftware.biz >>> http://www.linkedin.com/in/deanhiller >>> Beijing Cell: 136-991-41547 >>> US Phone: 303-376-5776 >>> >>> >> >> >> -- >> Dean Hiller >> CEO/Founder of Extreme Software Offshoring >> http://xsoftware.biz >> http://www.linkedin.com/in/deanhiller >> Beijing Cell: 136-991-41547 >> US Phone: 303-376-5776 >> >> > > > -- > Dean Hiller > CEO/Founder of Extreme Software Offshoring > http://xsoftware.biz > http://www.linkedin.com/in/deanhiller > Beijing Cell: 136-991-41547 > US Phone: 303-376-5776 > > > _______________________________________________ > sipx-users mailing list > sipx-users@list.sipfoundry.org > List Archive: http://list.sipfoundry.org/archive/sipx-users > Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users >
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