IP500 maxes at 2.1.3

while the IP 500 has a configuration option in sipX, it is not 
recommended for use.

http://wiki.sipfoundry.org/display/xecsuser/Polycom

Josh Patten
Assistant Network Administrator
Brazos County IT Dept.
(979) 361-4676


On 2/17/2010 11:50 AM, Tony Graziano wrote:
> Use a current firmware...
> ============================
> Tony Graziano, Manager
> Telephone: 434.984.8430
> Fax: 434.984.8431
>
> Email: tgrazi...@myitdepartment.net
>
> LAN/Telephony/Security and Control Systems Helpdesk:
> Telephone: 434.984.8426
> Fax: 434.984.8427
>
> Helpdesk Contract Customers:
> http://www.myitdepartment.net/gethelp/
>
> ----- Original Message -----
> From: Francis Tinio<fti...@toqen.com>
> To: Tony Graziano<tgrazi...@myitdepartment.net>
> Cc: sipx-users@list.sipfoundry.org<sipx-users@list.sipfoundry.org>
> Sent: Wed Feb 17 12:44:21 2010
> Subject: Re: [sipx-users] no audio on outgoing calls, only on polycom ip500
>
> If it was endian that's causing this, then shouldn't the softphones not work
> as well?  How come the issue is only with polycom, and only for outgoing
> calls.  incoming calls have 2 way audio.
>
>
> ----- Original Message -----
> From: "Tony Graziano"<tgrazi...@myitdepartment.net>
> To: fti...@toqen.com, sipx-users@list.sipfoundry.org
> Sent: Wednesday, February 17, 2010 12:36:42 PM GMT -05:00 US/Canada Eastern
> Subject: Re: [sipx-users] no audio on outgoing calls, only on polycom ip500
>
> My experience has been that it will work on again/off again with endian,
> hence my suggestion to not use it. IF you used a pfsense firewall and had
> the same issues I would be surprised. Also realize that the firmware you are
> on is problematic (2.2), whereas you should be ysing 3.1.3RevC.
>
> With pfsense you could also create a PCAP file and look more closely, not as
> straightforward with endian.
> ============================
> Tony Graziano, Manager
> Telephone: 434.984.8430
> Fax: 434.984.8431
>
> Email: tgrazi...@myitdepartment.net
>
> LAN/Telephony/Security and Control Systems Helpdesk:
> Telephone: 434.984.8426
> Fax: 434.984.8427
>
> Helpdesk Contract Customers:
> http://www.myitdepartment.net/gethelp/
>
> ----- Original Message -----
> From: sipx-users-boun...@list.sipfoundry.org
> <sipx-users-boun...@list.sipfoundry.org>
> To: sipx-users<sipx-users@list.sipfoundry.org>
> Sent: Wed Feb 17 12:29:48 2010
> Subject: [sipx-users] no audio on outgoing calls, only on polycom ip500
>
> Hi.
>
> I thought I was out of the loop last night when I got the polycoms to
> register.  However, it seems that incoming calls work fine but outgoing
> calls do not have any audio.
>
> This only happens on the polycom ip500.  The Bria softphones and x-lites all
> work without any issues for both incoming and outgoing, so I can assume it's
> not a firewall issue.
>
> I believe it has something to do with the phone settings.  I am using the
> auto provision from sipx to send the profile to the phone.  I think it might
> be how I configured the polycom phone settings in sipx.
>
> Please advice.
>
> Thanks
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