On 2/5/2010 6:58 PM, Scott Lawrence wrote: > Once the problem is detected, log in as root. Find the runaway process > pid; check to see if it's the same as the process id in the > file /var/run/sipxecs/freeswitch.pid (interesting if not), and then cill > the process and note the time locally and in UTC: > > kill -6<pid> ; date -u +%R ; date +%U > > You don't need to do anything to restart freeswitch - the supervisor > will do that on its own when it sees that the process has died. > > cd to the logs directory - that's where the core file should be: > > cd /var/log/sipxpbx > ls -l core* > > find the one created at the time you killed the process. > > Then include that in the snapshot: > > sipx-snapshot --core<core-file-name> > > If you can identify the time that the problem started, you can (possibly > greatly) reduce the size of the snapshot by adding time qualifiers: > > --start-time<utc-time> --stop-time<time-from-date-dash-u-above> > It finally happened again. I have done everything in your steps except the snapshot. I'm unable to get the time start and stop switches to work properly. this is what I tried [r...@nshpbx1 ~]# kill -6 11264 ; date -u +%R ; date +%U 18:45 08 sipx-snapshot --core core.11264 --start-time 18:35 --stop-time 18:45
Am I doing something wrong? I get 'Unknown switch: --start-time' From looking at the help, I'm assuming maybe I need to use the [ --log-start <date-time> [ --log-stop <date-time> ] options, but that throws some other errors that and it is indicating a syntax different than the one you provided. I didn't want to experiment. I want to get this exactly right. I was sitting right here when it happened, and I definitely have the data narrowed down to a small time window. This is one of the few times I have been glad that a problem occurred. _______________________________________________ sipx-users mailing list sipx-users@list.sipfoundry.org List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users sipXecs IP PBX -- http://www.sipfoundry.org/
