In case it helps, the phones are Polycom IP550.
Mike Burden Lynk Systems, Inc e-mail: m...@lynk.com Phone: 616-532-4985 -----Original Message----- From: sipx-users-boun...@list.sipfoundry.org [mailto:sipx-users-boun...@list.sipfoundry.org] On Behalf Of Burden, Mike Sent: Thursday, March 04, 2010 4:13 PM To: Dale Worley Cc: sipx-users@list.sipfoundry.org Subject: Re: [sipx-users] On hold calls drop after one minute Enabling Music on Hold causes us to immediately be unable to retrieve a call that was placed on hold (the call disconnects as soon as we hit Resume). Changing RTP Keepalive Method from "None" to "Empty Packet" also didn't help (no change in symptoms.) Mike Burden Lynk Systems, Inc e-mail: m...@lynk.com Phone: 616-532-4985 -----Original Message----- From: Dale Worley [mailto:dwor...@avaya.com] Sent: Thursday, March 04, 2010 3:24 PM To: Burden, Mike Cc: sipx-users@list.sipfoundry.org Subject: Re: [sipx-users] On hold calls drop after one minute On Thu, 2010-03-04 at 10:50 -0500, Burden, Mike wrote: > We are having a problem where calls that are one hold are dropped > after one minute. > > I've put the sipxtrace on our FTP server at: > ftp://ftp.lynk.com/losthold.xml The call is terminated by the BYE at frame 316, which is indeed 1 minute after the call is put on hold. But that BYE comes from what appears to be the outside caller, "6163074699" <sip:6163074...@voipmich.com>. So you really need to ask voipmich.com. My guess is that voipmich did not receive any RTP for 1 minute, and so decided to terminate your call. IIRC, if you configure sipXbridge to provide music on hold, you can ensure that the outside caller always gets RTP. Dale _______________________________________________ sipx-users mailing list sipx-users@list.sipfoundry.org List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users sipXecs IP PBX -- http://www.sipfoundry.org/ _______________________________________________ sipx-users mailing list sipx-users@list.sipfoundry.org List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users sipXecs IP PBX -- http://www.sipfoundry.org/
