ran sipviewer on the sipx machine using sipx-dialog-count /var/log/sipxpbx/sipXproxy.log and followed the steps u gave me but the merged.xml file doesnt show me much output....see below
<?xml version="1.0" encoding="UTF-8" standalone="yes"?> <sipTrace> </sipTrace> On Tue, Mar 30, 2010 at 2:29 PM, Todd Hodgen <thod...@verizon.net> wrote: > Here is what I would do: > > > > If you don’t have these tools, go get them. Putty and WinSCP, Sipviewer. > > > > Open the Putty and Winscp programs up to your server. Open SipViewer on > your local machine. > > > > With Putty go to /var/log/sipxpbx. > > Go to the same folder with WinSCP. > > > > With putty, run logrotate -f /etc/logrotate.d/sipxchange This will > clear out your log files. > > > > Try calling the auto attendant from a working phone. > > > > From putty run merge-logs This will create one merged log file from all > of the log files you just created. > > > > From WinSCP, do a refresh on the right window. There will be a new > Merged.xml file, which is a merging of all the new log files you just > created. > > > > Copy that file to your local hard drive and open it with Sipviewer. You > should be able to see what your call did, and probably see what is failing > the call. > > > > If you still can’t find it, post a link to your merged.xml file, with the > details to this mailing list, I’m sure someone smarter than I can help you > resolve it fairly quickly. > > > > *From:* sipx-users-boun...@list.sipfoundry.org [mailto: > sipx-users-boun...@list.sipfoundry.org] *On Behalf Of *ronald teng > *Sent:* Monday, March 29, 2010 10:50 PM > *To:* sipx-users@list.sipfoundry.org > *Subject:* [sipx-users] Auto Attendant not working > > > > I am having problems w/ the sipXecs auto attendant (ext 100) not working at > all. I tried calling it internally and it just gives me a busy tone. I am > able to call the voicemail attendant (ext 101) though. Any ideas on how to > fix this? > here are some of the troubleshooting i have done on this > 1. restarted auto attendant service/rebooted sipXecs and phones > 2. confirmed auto attendant service is on running status and the dial plan > for it is enabled > 3. confirmed that the autoattendant.wav is working.....was able to listen > to it from the features tab > 4. confirmed autoattendant "options" values are on default > >
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