That means the call never lefr the phone and hit the proxy. Was the phone ever used on another system or was anything EVER manually configured? I am convinced the phone needs to be wiped. ============================ Tony Graziano, Manager Telephone: 434.984.8430 Fax: 434.984.8431
Email: tgrazi...@myitdepartment.net LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 Fax: 434.984.8427 Helpdesk Contract Customers: http://www.myitdepartment.net/gethelp/ ----- Original Message ----- From: ronald teng <ronaldt...@gmail.com> To: Tony Graziano <tgrazi...@myitdepartment.net> Cc: sipx-users@list.sipfoundry.org <sipx-users@list.sipfoundry.org> Sent: Tue Mar 30 09:17:42 2010 Subject: Re: [sipx-users] Auto Attendant not working i opened the merged.xml file using winSCP and the contents are what i've posted from before (reposted below)... <?xml version="1.0" encoding="UTF-8" standalone="yes"?> <sipTrace> </sipTrace> i can still upload a copy of the merged.xml file if necessary though...but can only do that tomorrow once i get back to the office On Tue, Mar 30, 2010 at 6:24 PM, Tony Graziano <tgrazi...@myitdepartment.net > wrote: > That all looks fine. maybe you can post your merged.xml file here. > > you need to grab the merged.xml file and open it in sipviewer, which is > downloadable and runnable on a windows pc. > > > On Tue, Mar 30, 2010 at 6:15 AM, ronald teng <ronaldt...@gmail.com> wrote: > >> pasted results below. All services running on the server. Configuration >> test= all success except for ntp as haven't configured this yet. As for >> dial >> plan changes, i did make some changes on the local dial plan....removed >> the >> prefix and changed forward digits from 7 to 8 (to adjust to the dialpeer >> settings on my cisco gateway.) >> Maybe im not running the sipviewer properly? the only command i need >> to >> issue to open sipxviewer is "sipx-dialog-count >> /var/log/sipxpbx/sipXproxy.log" right? >> >> [r...@sipxgw ~]# sipxproc --state >> {"FreeSWITCH"=>"Running", >> "sipXmrtg"=>"Running", >> "SIPRegistrar"=>"Running", >> "ParkServer"=>"Running", >> "ConfigAgent"=>"Disabled", >> "CallResolver"=>"Running", >> "ACDServer"=>"Disabled", >> "SIPStatus"=>"Running", >> "ConfigServer"=>"Running", >> "CallResolver-Agent"=>"Disabled", >> "SipXbridge"=>"Disabled", >> "MediaServer"=>"Running", >> "sipXivr"=>"Running", >> "PageServer"=>"Running", >> "PresenceServer"=>"Disabled", >> "ResourceListServer"=>"Running", >> "SipXrelay"=>"Running", >> "SIPXProxy"=>"Running"} >> >> >> >> On Tue, Mar 30, 2010 at 5:58 PM, Tony Graziano < >> tgrazi...@myitdepartment.net> wrote: >> >>> sipx lets you update it from the web gui. That firmware version is not >>> the latest functional one (note: not all firmware polycom puts out there >>> should be used because it's the latest, they do put stuff out there that >>> is >>> known to break things, 3.1.2 and 3.1.2 are both adequate for use). >>> >>> what is the output of: >>> >>> sipxproc --state >>> >>> (do that from cli and paste it here) >>> >>> When you observe the services in sipx does it show anything as failed or >>> not running? Did you run preflight tests and they all passed? >>> >>> if you rotated logs and called the AA and ran merge-logs and that was >>> the >>> result of your merged.xml file, there is a real issue with your >>> configuration. Did you make any dial plan changes? >>> >>> >>> On Tue, Mar 30, 2010 at 5:36 AM, ronald teng >>> <ronaldt...@gmail.com>wrote: >>> >>>> bootroom: 4.1.2.0037 >>>> bootblock 2.8.1 >>>> application/main= >>>> label:sip >>>> version:3.1.2.0392 (is this the firmware version?) >>>> >>>> is this version i have not workable w/ sipXecs? if not, then i'll start >>>> googling how to update it =P >>>> >>>> >>>> >>>> On Tue, Mar 30, 2010 at 5:15 PM, Tony Graziano < >>>> tgrazi...@myitdepartment.net> wrote: >>>> >>>>> Ensure you are running bootrom 4.2.1 and firmware 3.1.3RevC >>>>> >>>>> >>>>> On Tue, Mar 30, 2010 at 3:10 AM, ronald teng >>>>> <ronaldt...@gmail.com>wrote: >>>>> >>>>>> polycom soundpoint 650's >>>>>> >>>>>> >>>>>> On Tue, Mar 30, 2010 at 2:55 PM, Tony Graziano < >>>>>> tgrazi...@myitdepartment.net> wrote: >>>>>> >>>>>>> Good, the registrations don;t look unusual, but what kind of >>>>>>> phone(s)? >>>>>>> >>>>>>> >>>>>>> On Tue, Mar 30, 2010 at 2:51 AM, ronald teng >>>>>>> <ronaldt...@gmail.com>wrote: >>>>>>> >>>>>>>> @todd - will try that and post the results.... >>>>>>>> @tony - the phones seems registered properly enough...i am able to >>>>>>>> make outgoing calls now to the pstn (thnx again to staffan). the >>>>>>>> phone >>>>>>>> registrations page looks like this >>>>>>>> >>>>>>>> >>>>>>>> URI<https://10.9.20.254:8443/sipxconfig/admin/commserver/Registrations,tableColumnComponent.linkColumn.sdirect?container=contrib%3ASimpleTableColumnPage&sp=Aadmin%2Fcommserver%2FRegistrations%2C%24setting%24RegistrationsTable.tableView&sp=Suri> >>>>>>>> Contact<https://10.9.20.254:8443/sipxconfig/admin/commserver/Registrations,tableColumnComponent.linkColumn.sdirect?container=contrib%3ASimpleTableColumnPage&sp=Aadmin%2Fcommserver%2FRegistrations%2C%24setting%24RegistrationsTable.tableView&sp=Scontact> >>>>>>>> Expiration >>>>>>>> [s]<https://10.9.20.254:8443/sipxconfig/admin/commserver/Registrations,tableColumnComponent.linkColumn.sdirect?container=contrib%3ASimpleTableColumnPage&sp=Aadmin%2Fcommserver%2FRegistrations%2C%24setting%24RegistrationsTable.tableView&sp=Sexpires> >>>>>>>> sip:2...@ourcompany.lan <sip:2...@10.9.20.150 <sip%3a...@10.9.20.150> >>>>>>>> ;x-sipX-nonat> 1968 sip:2...@ourcompany.lan >>>>>>>> <sip:2...@10.9.20.148<sip%3a...@10.9.20.148> >>>>>>>> ;x-sipX-nonat> 243 >>>>>>>> >>>>>>>> >>>>>>>> On Tue, Mar 30, 2010 at 2:34 PM, Tony Graziano < >>>>>>>> tgrazi...@myitdepartment.net> wrote: >>>>>>>> >>>>>>>>> What kind of phone are you calling this from? Are you sure the >>>>>>>>> phone is registered properly? What does the registration look like >>>>>>>>> in sipx? >>>>>>>>> >>>>>>>>> On Tue, Mar 30, 2010 at 1:49 AM, ronald teng < >>>>>>>>> ronaldt...@gmail.com> wrote: >>>>>>>>> >>>>>>>>>> I am having problems w/ the sipXecs auto attendant (ext 100) not >>>>>>>>>> working at all. I tried calling it internally and it just gives >>>>>>>>>> me a busy >>>>>>>>>> tone. I am able to call the voicemail attendant (ext 101) though. >>>>>>>>>> Any ideas >>>>>>>>>> on how to fix this? >>>>>>>>>> here are some of the troubleshooting i have done on this >>>>>>>>>> 1. restarted auto attendant service/rebooted sipXecs and phones >>>>>>>>>> 2. confirmed auto attendant service is on running status and the >>>>>>>>>> dial plan for it is enabled >>>>>>>>>> 3. confirmed that the autoattendant.wav is working.....was able >>>>>>>>>> to >>>>>>>>>> listen to it from the features tab >>>>>>>>>> 4. confirmed autoattendant "options" values are on default >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> _______________________________________________ >>>>>>>>>> sipx-users mailing list sipx-users@list.sipfoundry.org >>>>>>>>>> List Archive: http://list.sipfoundry.org/archive/sipx-users >>>>>>>>>> Unsubscribe: >>>>>>>>>> http://list.sipfoundry.org/mailman/listinfo/sipx-users >>>>>>>>>> sipXecs IP PBX -- http://www.sipfoundry.org/ >>>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>> -- >>>>>>>>> ====================== >>>>>>>>> Tony Graziano, Manager >>>>>>>>> Telephone: 434.984.8430 >>>>>>>>> Fax: 434.984.8431 >>>>>>>>> >>>>>>>>> Email: tgrazi...@myitdepartment.net >>>>>>>>> >>>>>>>>> LAN/Telephony/Security and Control Systems Helpdesk: >>>>>>>>> Telephone: 434.984.8426 >>>>>>>>> Fax: 434.984.8427 >>>>>>>>> >>>>>>>>> Helpdesk Contract Customers: >>>>>>>>> http://www.myitdepartment.net/gethelp/ >>>>>>>>> >>>>>>>>> Why do mathematicians always confuse Halloween and Christmas? >>>>>>>>> Because 31 Oct = 25 Dec. >>>>>>>>> >>>>>>>>> >>>>>>>> >>>>>>> >>>>>>> >>>>>>> -- >>>>>>> ====================== >>>>>>> Tony Graziano, Manager >>>>>>> Telephone: 434.984.8430 >>>>>>> Fax: 434.984.8431 >>>>>>> >>>>>>> Email: tgrazi...@myitdepartment.net >>>>>>> >>>>>>> LAN/Telephony/Security and Control Systems Helpdesk: >>>>>>> Telephone: 434.984.8426 >>>>>>> Fax: 434.984.8427 >>>>>>> >>>>>>> Helpdesk Contract Customers: >>>>>>> http://www.myitdepartment.net/gethelp/ >>>>>>> >>>>>>> Why do mathematicians always confuse Halloween and Christmas? >>>>>>> Because 31 Oct = 25 Dec. >>>>>>> >>>>>>> >>>>>> >>>>> >>>>> >>>>> -- >>>>> ====================== >>>>> Tony Graziano, Manager >>>>> Telephone: 434.984.8430 >>>>> Fax: 434.984.8431 >>>>> >>>>> Email: tgrazi...@myitdepartment.net >>>>> >>>>> LAN/Telephony/Security and Control Systems Helpdesk: >>>>> Telephone: 434.984.8426 >>>>> Fax: 434.984.8427 >>>>> >>>>> Helpdesk Contract Customers: >>>>> http://www.myitdepartment.net/gethelp/ >>>>> >>>>> Why do mathematicians always confuse Halloween and Christmas? >>>>> Because 31 Oct = 25 Dec. >>>>> >>>>> >>>> >>> >>> >>> -- >>> ====================== >>> Tony Graziano, Manager >>> Telephone: 434.984.8430 >>> Fax: 434.984.8431 >>> >>> Email: tgrazi...@myitdepartment.net >>> >>> LAN/Telephony/Security and Control Systems Helpdesk: >>> Telephone: 434.984.8426 >>> Fax: 434.984.8427 >>> >>> Helpdesk Contract Customers: >>> http://www.myitdepartment.net/gethelp/ >>> >>> Why do mathematicians always confuse Halloween and Christmas? >>> Because 31 Oct = 25 Dec. >>> >>> >> > > > -- > ====================== > Tony Graziano, Manager > Telephone: 434.984.8430 > Fax: 434.984.8431 > > Email: tgrazi...@myitdepartment.net > > LAN/Telephony/Security and Control Systems Helpdesk: > Telephone: 434.984.8426 > Fax: 434.984.8427 > > Helpdesk Contract Customers: > http://www.myitdepartment.net/gethelp/ > > Why do mathematicians always confuse Halloween and Christmas? > Because 31 Oct = 25 Dec. > > _______________________________________________ sipx-users mailing list sipx-users@list.sipfoundry.org List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users sipXecs IP PBX -- http://www.sipfoundry.org/
