only the gateway and the sipX local dial plan was manually configured....the phone is configured via sipX....also the auto attendant was working before using the same phones...it just suddenly stopped working while i was configuring my gateway (cisco configs)....just to make sure it's not a phone issue, i also used the xlite softphone before but it also cant contact the auto attendant. Currently, my gateway connection plar is set to 101 (sipX voicemail attendant....just to test if calls do get inside) coz if i set it to 100...i get the same results...busy tone.
btw.....howcome im not able to set the connection plar on the cisco gateway directly to a user extension? are there some settings i need to change in sipX to allow this or does it only require configs on the gateway? On Tue, Mar 30, 2010 at 9:25 PM, Tony Graziano <tgrazi...@myitdepartment.net > wrote: > That means the call never lefr the phone and hit the proxy. Was the phone > ever used on another system or was anything EVER manually configured? I am > convinced the phone needs to be wiped. > ============================ > Tony Graziano, Manager > Telephone: 434.984.8430 > Fax: 434.984.8431 > > Email: tgrazi...@myitdepartment.net > > LAN/Telephony/Security and Control Systems Helpdesk: > Telephone: 434.984.8426 > Fax: 434.984.8427 > > Helpdesk Contract Customers: > http://www.myitdepartment.net/gethelp/ > > ----- Original Message ----- > From: ronald teng <ronaldt...@gmail.com> > To: Tony Graziano <tgrazi...@myitdepartment.net> > Cc: sipx-users@list.sipfoundry.org <sipx-users@list.sipfoundry.org> > Sent: Tue Mar 30 09:17:42 2010 > Subject: Re: [sipx-users] Auto Attendant not working > > i opened the merged.xml file using winSCP and the contents are what i've > posted from before (reposted below)... > <?xml version="1.0" encoding="UTF-8" standalone="yes"?> > <sipTrace> > </sipTrace> > i can still upload a copy of the merged.xml file if necessary though...but > can only do that tomorrow once i get back to the office > > > > > On Tue, Mar 30, 2010 at 6:24 PM, Tony Graziano < > tgrazi...@myitdepartment.net > > wrote: > > > That all looks fine. maybe you can post your merged.xml file here. > > > > you need to grab the merged.xml file and open it in sipviewer, which is > > downloadable and runnable on a windows pc. > > > > > > On Tue, Mar 30, 2010 at 6:15 AM, ronald teng <ronaldt...@gmail.com> > wrote: > > > >> pasted results below. All services running on the server. Configuration > >> test= all success except for ntp as haven't configured this yet. As for > >> dial > >> plan changes, i did make some changes on the local dial plan....removed > >> the > >> prefix and changed forward digits from 7 to 8 (to adjust to the dialpeer > >> settings on my cisco gateway.) > >> Maybe im not running the sipviewer properly? the only command i need > >> to > >> issue to open sipxviewer is "sipx-dialog-count > >> /var/log/sipxpbx/sipXproxy.log" right? > >> > >> [r...@sipxgw ~]# sipxproc --state > >> {"FreeSWITCH"=>"Running", > >> "sipXmrtg"=>"Running", > >> "SIPRegistrar"=>"Running", > >> "ParkServer"=>"Running", > >> "ConfigAgent"=>"Disabled", > >> "CallResolver"=>"Running", > >> "ACDServer"=>"Disabled", > >> "SIPStatus"=>"Running", > >> "ConfigServer"=>"Running", > >> "CallResolver-Agent"=>"Disabled", > >> "SipXbridge"=>"Disabled", > >> "MediaServer"=>"Running", > >> "sipXivr"=>"Running", > >> "PageServer"=>"Running", > >> "PresenceServer"=>"Disabled", > >> "ResourceListServer"=>"Running", > >> "SipXrelay"=>"Running", > >> "SIPXProxy"=>"Running"} > >> > >> > >> > >> On Tue, Mar 30, 2010 at 5:58 PM, Tony Graziano < > >> tgrazi...@myitdepartment.net> wrote: > >> > >>> sipx lets you update it from the web gui. That firmware version is not > >>> the latest functional one (note: not all firmware polycom puts out > there > >>> should be used because it's the latest, they do put stuff out there > that > >>> is > >>> known to break things, 3.1.2 and 3.1.2 are both adequate for use). > >>> > >>> what is the output of: > >>> > >>> sipxproc --state > >>> > >>> (do that from cli and paste it here) > >>> > >>> When you observe the services in sipx does it show anything as failed > or > >>> not running? Did you run preflight tests and they all passed? > >>> > >>> if you rotated logs and called the AA and ran merge-logs and that was > >>> the > >>> result of your merged.xml file, there is a real issue with your > >>> configuration. Did you make any dial plan changes? > >>> > >>> > >>> On Tue, Mar 30, 2010 at 5:36 AM, ronald teng > >>> <ronaldt...@gmail.com>wrote: > >>> > >>>> bootroom: 4.1.2.0037 > >>>> bootblock 2.8.1 > >>>> application/main= > >>>> label:sip > >>>> version:3.1.2.0392 (is this the firmware version?) > >>>> > >>>> is this version i have not workable w/ sipXecs? if not, then i'll > start > >>>> googling how to update it =P > >>>> > >>>> > >>>> > >>>> On Tue, Mar 30, 2010 at 5:15 PM, Tony Graziano < > >>>> tgrazi...@myitdepartment.net> wrote: > >>>> > >>>>> Ensure you are running bootrom 4.2.1 and firmware 3.1.3RevC > >>>>> > >>>>> > >>>>> On Tue, Mar 30, 2010 at 3:10 AM, ronald teng > >>>>> <ronaldt...@gmail.com>wrote: > >>>>> > >>>>>> polycom soundpoint 650's > >>>>>> > >>>>>> > >>>>>> On Tue, Mar 30, 2010 at 2:55 PM, Tony Graziano < > >>>>>> tgrazi...@myitdepartment.net> wrote: > >>>>>> > >>>>>>> Good, the registrations don;t look unusual, but what kind of > >>>>>>> phone(s)? > >>>>>>> > >>>>>>> > >>>>>>> On Tue, Mar 30, 2010 at 2:51 AM, ronald teng > >>>>>>> <ronaldt...@gmail.com>wrote: > >>>>>>> > >>>>>>>> @todd - will try that and post the results.... > >>>>>>>> @tony - the phones seems registered properly enough...i am able to > >>>>>>>> make outgoing calls now to the pstn (thnx again to staffan). the > >>>>>>>> phone > >>>>>>>> registrations page looks like this > >>>>>>>> > >>>>>>>> > >>>>>>>> URI< > https://10.9.20.254:8443/sipxconfig/admin/commserver/Registrations,tableColumnComponent.linkColumn.sdirect?container=contrib%3ASimpleTableColumnPage&sp=Aadmin%2Fcommserver%2FRegistrations%2C%24setting%24RegistrationsTable.tableView&sp=Suri > > > >>>>>>>> Contact< > https://10.9.20.254:8443/sipxconfig/admin/commserver/Registrations,tableColumnComponent.linkColumn.sdirect?container=contrib%3ASimpleTableColumnPage&sp=Aadmin%2Fcommserver%2FRegistrations%2C%24setting%24RegistrationsTable.tableView&sp=Scontact > > > >>>>>>>> Expiration > >>>>>>>> [s]< > https://10.9.20.254:8443/sipxconfig/admin/commserver/Registrations,tableColumnComponent.linkColumn.sdirect?container=contrib%3ASimpleTableColumnPage&sp=Aadmin%2Fcommserver%2FRegistrations%2C%24setting%24RegistrationsTable.tableView&sp=Sexpires > > > >>>>>>>> sip:2...@ourcompany.lan <sip:2...@10.9.20.150<sip%3a...@10.9.20.150>< > sip%3a...@10.9.20.150 <sip%253a...@10.9.20.150>> > >>>>>>>> ;x-sipX-nonat> 1968 sip:2...@ourcompany.lan > >>>>>>>> <sip:2...@10.9.20.148 <sip%3a...@10.9.20.148>< > sip%3a...@10.9.20.148 <sip%253a...@10.9.20.148>> > >>>>>>>> ;x-sipX-nonat> 243 > >>>>>>>> > >>>>>>>> > >>>>>>>> On Tue, Mar 30, 2010 at 2:34 PM, Tony Graziano < > >>>>>>>> tgrazi...@myitdepartment.net> wrote: > >>>>>>>> > >>>>>>>>> What kind of phone are you calling this from? Are you sure the > >>>>>>>>> phone is registered properly? What does the registration look > like > >>>>>>>>> in sipx? > >>>>>>>>> > >>>>>>>>> On Tue, Mar 30, 2010 at 1:49 AM, ronald teng < > >>>>>>>>> ronaldt...@gmail.com> wrote: > >>>>>>>>> > >>>>>>>>>> I am having problems w/ the sipXecs auto attendant (ext 100) > not > >>>>>>>>>> working at all. I tried calling it internally and it just gives > >>>>>>>>>> me a busy > >>>>>>>>>> tone. I am able to call the voicemail attendant (ext 101) > though. > >>>>>>>>>> Any ideas > >>>>>>>>>> on how to fix this? > >>>>>>>>>> here are some of the troubleshooting i have done on this > >>>>>>>>>> 1. restarted auto attendant service/rebooted sipXecs and phones > >>>>>>>>>> 2. confirmed auto attendant service is on running status and the > >>>>>>>>>> dial plan for it is enabled > >>>>>>>>>> 3. confirmed that the autoattendant.wav is working.....was able > >>>>>>>>>> to > >>>>>>>>>> listen to it from the features tab > >>>>>>>>>> 4. confirmed autoattendant "options" values are on default > >>>>>>>>>> > >>>>>>>>>> > >>>>>>>>>> > >>>>>>>>>> _______________________________________________ > >>>>>>>>>> sipx-users mailing list sipx-users@list.sipfoundry.org > >>>>>>>>>> List Archive: http://list.sipfoundry.org/archive/sipx-users > >>>>>>>>>> Unsubscribe: > >>>>>>>>>> http://list.sipfoundry.org/mailman/listinfo/sipx-users > >>>>>>>>>> sipXecs IP PBX -- http://www.sipfoundry.org/ > >>>>>>>>>> > >>>>>>>>> > >>>>>>>>> > >>>>>>>>> > >>>>>>>>> -- > >>>>>>>>> ====================== > >>>>>>>>> Tony Graziano, Manager > >>>>>>>>> Telephone: 434.984.8430 > >>>>>>>>> Fax: 434.984.8431 > >>>>>>>>> > >>>>>>>>> Email: tgrazi...@myitdepartment.net > >>>>>>>>> > >>>>>>>>> LAN/Telephony/Security and Control Systems Helpdesk: > >>>>>>>>> Telephone: 434.984.8426 > >>>>>>>>> Fax: 434.984.8427 > >>>>>>>>> > >>>>>>>>> Helpdesk Contract Customers: > >>>>>>>>> http://www.myitdepartment.net/gethelp/ > >>>>>>>>> > >>>>>>>>> Why do mathematicians always confuse Halloween and Christmas? > >>>>>>>>> Because 31 Oct = 25 Dec. > >>>>>>>>> > >>>>>>>>> > >>>>>>>> > >>>>>>> > >>>>>>> > >>>>>>> -- > >>>>>>> ====================== > >>>>>>> Tony Graziano, Manager > >>>>>>> Telephone: 434.984.8430 > >>>>>>> Fax: 434.984.8431 > >>>>>>> > >>>>>>> Email: tgrazi...@myitdepartment.net > >>>>>>> > >>>>>>> LAN/Telephony/Security and Control Systems Helpdesk: > >>>>>>> Telephone: 434.984.8426 > >>>>>>> Fax: 434.984.8427 > >>>>>>> > >>>>>>> Helpdesk Contract Customers: > >>>>>>> http://www.myitdepartment.net/gethelp/ > >>>>>>> > >>>>>>> Why do mathematicians always confuse Halloween and Christmas? > >>>>>>> Because 31 Oct = 25 Dec. > >>>>>>> > >>>>>>> > >>>>>> > >>>>> > >>>>> > >>>>> -- > >>>>> ====================== > >>>>> Tony Graziano, Manager > >>>>> Telephone: 434.984.8430 > >>>>> Fax: 434.984.8431 > >>>>> > >>>>> Email: tgrazi...@myitdepartment.net > >>>>> > >>>>> LAN/Telephony/Security and Control Systems Helpdesk: > >>>>> Telephone: 434.984.8426 > >>>>> Fax: 434.984.8427 > >>>>> > >>>>> Helpdesk Contract Customers: > >>>>> http://www.myitdepartment.net/gethelp/ > >>>>> > >>>>> Why do mathematicians always confuse Halloween and Christmas? > >>>>> Because 31 Oct = 25 Dec. > >>>>> > >>>>> > >>>> > >>> > >>> > >>> -- > >>> ====================== > >>> Tony Graziano, Manager > >>> Telephone: 434.984.8430 > >>> Fax: 434.984.8431 > >>> > >>> Email: tgrazi...@myitdepartment.net > >>> > >>> LAN/Telephony/Security and Control Systems Helpdesk: > >>> Telephone: 434.984.8426 > >>> Fax: 434.984.8427 > >>> > >>> Helpdesk Contract Customers: > >>> http://www.myitdepartment.net/gethelp/ > >>> > >>> Why do mathematicians always confuse Halloween and Christmas? > >>> Because 31 Oct = 25 Dec. > >>> > >>> > >> > > > > > > -- > > ====================== > > Tony Graziano, Manager > > Telephone: 434.984.8430 > > Fax: 434.984.8431 > > > > Email: tgrazi...@myitdepartment.net > > > > LAN/Telephony/Security and Control Systems Helpdesk: > > Telephone: 434.984.8426 > > Fax: 434.984.8427 > > > > Helpdesk Contract Customers: > > http://www.myitdepartment.net/gethelp/ > > > > Why do mathematicians always confuse Halloween and Christmas? > > Because 31 Oct = 25 Dec. > > > > >
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