****resending to include the list...my bad**** On Wed, Mar 31, 2010 at 9:32 AM, ronald teng <ronaldt...@gmail.com> wrote:
> i tried disabling the dialplan i modified and restarting services.....AA > still down....im currently building another sipX machine so will check if AA > would be working on that using the same phones....if it does...then i'll try > to match settings and see wut went wrong......im still open for other > suggestions though > > > On Wed, Mar 31, 2010 at 12:13 AM, Tony Graziano < > tgrazi...@myitdepartment.net> wrote: > >> Read my post. I won't repeat myself. >> >> ============================ >> Tony Graziano, Manager >> Telephone: 434.984.8430 >> Fax: 434.984.8431 >> >> Email: tgrazi...@myitdepartment.net >> >> LAN/Telephony/Security and Control Systems Helpdesk: >> Telephone: 434.984.8426 >> Fax: 434.984.8427 >> >> Helpdesk Contract Customers: >> http://www.myitdepartment.net/gethelp/ >> >> ----- Original Message ----- >> From: ronald teng <ronaldt...@gmail.com> >> To: Tony Graziano <tgrazi...@myitdepartment.net> >> Cc: sipx-users@list.sipfoundry.org <sipx-users@list.sipfoundry.org> >> Sent: Tue Mar 30 12:11:14 2010 >> Subject: Re: [sipx-users] Auto Attendant not working >> >> hmmm...i actually didn't create a separate dial plan on sipX...i just >> modified the default local dial plan sipx has....i took out the 9 on the >> prefix and set it to keep 8 digits to forward to the gateway....could this >> be the problem?...i could try reverting it back to defaults tomorrow to >> test...anyway...gotta sleep...will chek on this tomorrow...thnx >> >> >> On Wed, Mar 31, 2010 at 12:02 AM, Tony Graziano < >> tgrazi...@myitdepartment.net> wrote: >> >> > One thing at a time. I'm sure if you disabled the dial plan rule you >> > created and restarted services, you will see the AA probably now works >> > (i.e., dial plan back to defaults). You don;t have to delete the rule(s) >> > you >> > created, just disabled them. >> > >> > How you created your dial plan and where you place an item in the dial >> > plan >> > DOES MAKE a difference. >> > >> > On Tue, Mar 30, 2010 at 11:57 AM, ronald teng >> > <ronaldt...@gmail.com>wrote: >> > >> >> only the gateway and the sipX local dial plan was manually >> >> configured....the phone is configured via sipX....also the auto >> attendant >> >> was working before using the same phones...it just suddenly stopped >> >> working >> >> while i was configuring my gateway (cisco configs)....just to make sure >> >> it's >> >> not a phone issue, i also used the xlite softphone before but it also >> >> cant >> >> contact the auto attendant. Currently, my gateway connection plar is >> set >> >> to >> >> 101 (sipX voicemail attendant....just to test if calls do get inside) >> coz >> >> if >> >> i set it to 100...i get the same results...busy tone. >> >> >> >> btw.....howcome im not able to set the connection plar on the >> >> cisco gateway directly to a user extension? are there some settings i >> >> need >> >> to change in sipX to allow this or does it only require configs on the >> >> gateway? >> >> >> > I think you "might be able" to set it to a user, it's not the typical >> way >> > to do that though, because all calls would be routed to ONE user. I >> don;t >> > think it matters until you fix what's wrong with the dial plan. >> > >> >> >> >> On Tue, Mar 30, 2010 at 9:25 PM, Tony Graziano < >> >> tgrazi...@myitdepartment.net> wrote: >> >> >> >>> That means the call never lefr the phone and hit the proxy. Was the >> >>> phone >> >>> ever used on another system or was anything EVER manually configured? >> I >> >>> am >> >>> convinced the phone needs to be wiped. >> >>> ============================ >> >>> Tony Graziano, Manager >> >>> Telephone: 434.984.8430 >> >>> Fax: 434.984.8431 >> >>> >> >>> Email: tgrazi...@myitdepartment.net >> >>> >> >>> LAN/Telephony/Security and Control Systems Helpdesk: >> >>> Telephone: 434.984.8426 >> >>> Fax: 434.984.8427 >> >>> >> >>> Helpdesk Contract Customers: >> >>> http://www.myitdepartment.net/gethelp/ >> >>> >> >>> ----- Original Message ----- >> >>> From: ronald teng <ronaldt...@gmail.com> >> >>> To: Tony Graziano <tgrazi...@myitdepartment.net> >> >>> Cc: sipx-users@list.sipfoundry.org <sipx-users@list.sipfoundry.org> >> >>> Sent: Tue Mar 30 09:17:42 2010 >> >>> Subject: Re: [sipx-users] Auto Attendant not working >> >>> >> >>> i opened the merged.xml file using winSCP and the contents are what >> i've >> >>> posted from before (reposted below)... >> >>> <?xml version="1.0" encoding="UTF-8" standalone="yes"?> >> >>> <sipTrace> >> >>> </sipTrace> >> >>> i can still upload a copy of the merged.xml file if necessary >> >>> though...but >> >>> can only do that tomorrow once i get back to the office >> >>> >> >>> >> >>> >> >>> >> >>> On Tue, Mar 30, 2010 at 6:24 PM, Tony Graziano < >> >>> tgrazi...@myitdepartment.net >> >>> > wrote: >> >>> >> >>> > That all looks fine. maybe you can post your merged.xml file here. >> >>> > >> >>> > you need to grab the merged.xml file and open it in sipviewer, which >> >>> > is >> >>> > downloadable and runnable on a windows pc. >> >>> > >> >>> > >> >>> > On Tue, Mar 30, 2010 at 6:15 AM, ronald teng <ronaldt...@gmail.com> >> >>> wrote: >> >>> > >> >>> >> pasted results below. All services running on the server. >> >>> Configuration >> >>> >> test= all success except for ntp as haven't configured this yet. As >> >>> for >> >>> >> dial >> >>> >> plan changes, i did make some changes on the local dial >> >>> plan....removed >> >>> >> the >> >>> >> prefix and changed forward digits from 7 to 8 (to adjust to the >> >>> dialpeer >> >>> >> settings on my cisco gateway.) >> >>> >> Maybe im not running the sipviewer properly? the only command i >> >>> need >> >>> >> to >> >>> >> issue to open sipxviewer is "sipx-dialog-count >> >>> >> /var/log/sipxpbx/sipXproxy.log" right? >> >>> >> >> >>> >> [r...@sipxgw ~]# sipxproc --state >> >>> >> {"FreeSWITCH"=>"Running", >> >>> >> "sipXmrtg"=>"Running", >> >>> >> "SIPRegistrar"=>"Running", >> >>> >> "ParkServer"=>"Running", >> >>> >> "ConfigAgent"=>"Disabled", >> >>> >> "CallResolver"=>"Running", >> >>> >> "ACDServer"=>"Disabled", >> >>> >> "SIPStatus"=>"Running", >> >>> >> "ConfigServer"=>"Running", >> >>> >> "CallResolver-Agent"=>"Disabled", >> >>> >> "SipXbridge"=>"Disabled", >> >>> >> "MediaServer"=>"Running", >> >>> >> "sipXivr"=>"Running", >> >>> >> "PageServer"=>"Running", >> >>> >> "PresenceServer"=>"Disabled", >> >>> >> "ResourceListServer"=>"Running", >> >>> >> "SipXrelay"=>"Running", >> >>> >> "SIPXProxy"=>"Running"} >> >>> >> >> >>> >> >> >>> >> >> >>> >> On Tue, Mar 30, 2010 at 5:58 PM, Tony Graziano < >> >>> >> tgrazi...@myitdepartment.net> wrote: >> >>> >> >> >>> >>> sipx lets you update it from the web gui. That firmware version is >> >>> not >> >>> >>> the latest functional one (note: not all firmware polycom puts out >> >>> there >> >>> >>> should be used because it's the latest, they do put stuff out >> there >> >>> that >> >>> >>> is >> >>> >>> known to break things, 3.1.2 and 3.1.2 are both adequate for use). >> >>> >>> >> >>> >>> what is the output of: >> >>> >>> >> >>> >>> sipxproc --state >> >>> >>> >> >>> >>> (do that from cli and paste it here) >> >>> >>> >> >>> >>> When you observe the services in sipx does it show anything as >> >>> >>> failed >> >>> or >> >>> >>> not running? Did you run preflight tests and they all passed? >> >>> >>> >> >>> >>> if you rotated logs and called the AA and ran merge-logs and that >> >>> >>> was >> >>> >>> the >> >>> >>> result of your merged.xml file, there is a real issue with your >> >>> >>> configuration. Did you make any dial plan changes? >> >>> >>> >> >>> >>> >> >>> >>> On Tue, Mar 30, 2010 at 5:36 AM, ronald teng >> >>> >>> <ronaldt...@gmail.com>wrote: >> >>> >>> >> >>> >>>> bootroom: 4.1.2.0037 >> >>> >>>> bootblock 2.8.1 >> >>> >>>> application/main= >> >>> >>>> label:sip >> >>> >>>> version:3.1.2.0392 (is this the firmware version?) >> >>> >>>> >> >>> >>>> is this version i have not workable w/ sipXecs? if not, then i'll >> >>> start >> >>> >>>> googling how to update it =P >> >>> >>>> >> >>> >>>> >> >>> >>>> >> >>> >>>> On Tue, Mar 30, 2010 at 5:15 PM, Tony Graziano < >> >>> >>>> tgrazi...@myitdepartment.net> wrote: >> >>> >>>> >> >>> >>>>> Ensure you are running bootrom 4.2.1 and firmware 3.1.3RevC >> >>> >>>>> >> >>> >>>>> >> >>> >>>>> On Tue, Mar 30, 2010 at 3:10 AM, ronald teng >> >>> >>>>> <ronaldt...@gmail.com>wrote: >> >>> >>>>> >> >>> >>>>>> polycom soundpoint 650's >> >>> >>>>>> >> >>> >>>>>> >> >>> >>>>>> On Tue, Mar 30, 2010 at 2:55 PM, Tony Graziano < >> >>> >>>>>> tgrazi...@myitdepartment.net> wrote: >> >>> >>>>>> >> >>> >>>>>>> Good, the registrations don;t look unusual, but what kind of >> >>> >>>>>>> phone(s)? >> >>> >>>>>>> >> >>> >>>>>>> >> >>> >>>>>>> On Tue, Mar 30, 2010 at 2:51 AM, ronald teng >> >>> >>>>>>> <ronaldt...@gmail.com>wrote: >> >>> >>>>>>> >> >>> >>>>>>>> @todd - will try that and post the results.... >> >>> >>>>>>>> @tony - the phones seems registered properly enough...i am >> able >> >>> to >> >>> >>>>>>>> make outgoing calls now to the pstn (thnx again to staffan). >> >>> >>>>>>>> the >> >>> >>>>>>>> phone >> >>> >>>>>>>> registrations page looks like this >> >>> >>>>>>>> >> >>> >>>>>>>> >> >>> >>>>>>>> URI< >> >>> >> https://10.9.20.254:8443/sipxconfig/admin/commserver/Registrations,tableColumnComponent.linkColumn.sdirect?container=contrib%3ASimpleTableColumnPage&sp=Aadmin%2Fcommserver%2FRegistrations%2C%24setting%24RegistrationsTable.tableView&sp=Suri >> >>> > >> >>> >>>>>>>> Contact< >> >>> >> https://10.9.20.254:8443/sipxconfig/admin/commserver/Registrations,tableColumnComponent.linkColumn.sdirect?container=contrib%3ASimpleTableColumnPage&sp=Aadmin%2Fcommserver%2FRegistrations%2C%24setting%24RegistrationsTable.tableView&sp=Scontact >> >>> > >> >>> >>>>>>>> Expiration >> >>> >>>>>>>> [s]< >> >>> >> https://10.9.20.254:8443/sipxconfig/admin/commserver/Registrations,tableColumnComponent.linkColumn.sdirect?container=contrib%3ASimpleTableColumnPage&sp=Aadmin%2Fcommserver%2FRegistrations%2C%24setting%24RegistrationsTable.tableView&sp=Sexpires >> >>> > >> >>> >>>>>>>> sip:2...@ourcompany.lan >> >>> >>>>>>>> <sip:2...@10.9.20.150 <sip%3a...@10.9.20.150>< >> sip%3a...@10.9.20.150 <sip%253a...@10.9.20.150>>< >> >>> sip%3a...@10.9.20.150 <sip%253a...@10.9.20.150> < >> sip%253a...@10.9.20.150 <sip%25253a...@10.9.20.150>>> >> >>> >>>>>>>> ;x-sipX-nonat> 1968 sip:2...@ourcompany.lan >> >>> >>>>>>>> <sip:2...@10.9.20.148 <sip%3a...@10.9.20.148> < >> sip%3a...@10.9.20.148 <sip%253a...@10.9.20.148>>< >> >>> sip%3a...@10.9.20.148 <sip%253a...@10.9.20.148> < >> sip%253a...@10.9.20.148 <sip%25253a...@10.9.20.148>>> >> >>> >>>>>>>> ;x-sipX-nonat> 243 >> >>> >>>>>>>> >> >>> >>>>>>>> >> >>> >>>>>>>> On Tue, Mar 30, 2010 at 2:34 PM, Tony Graziano < >> >>> >>>>>>>> tgrazi...@myitdepartment.net> wrote: >> >>> >>>>>>>> >> >>> >>>>>>>>> What kind of phone are you calling this from? Are you sure >> the >> >>> >>>>>>>>> phone is registered properly? What does the registration >> look >> >>> like >> >>> >>>>>>>>> in sipx? >> >>> >>>>>>>>> >> >>> >>>>>>>>> On Tue, Mar 30, 2010 at 1:49 AM, ronald teng < >> >>> >>>>>>>>> ronaldt...@gmail.com> wrote: >> >>> >>>>>>>>> >> >>> >>>>>>>>>> I am having problems w/ the sipXecs auto attendant (ext >> 100) >> >>> not >> >>> >>>>>>>>>> working at all. I tried calling it internally and it just >> >>> gives >> >>> >>>>>>>>>> me a busy >> >>> >>>>>>>>>> tone. I am able to call the voicemail attendant (ext 101) >> >>> though. >> >>> >>>>>>>>>> Any ideas >> >>> >>>>>>>>>> on how to fix this? >> >>> >>>>>>>>>> here are some of the troubleshooting i have done on this >> >>> >>>>>>>>>> 1. restarted auto attendant service/rebooted sipXecs and >> >>> phones >> >>> >>>>>>>>>> 2. confirmed auto attendant service is on running status >> and >> >>> the >> >>> >>>>>>>>>> dial plan for it is enabled >> >>> >>>>>>>>>> 3. confirmed that the autoattendant.wav is working.....was >> >>> able >> >>> >>>>>>>>>> to >> >>> >>>>>>>>>> listen to it from the features tab >> >>> >>>>>>>>>> 4. confirmed autoattendant "options" values are on default >> >>> >>>>>>>>>> >> >>> >>>>>>>>>> >> >>> >>>>>>>>>> >> >>> >>>>>>>>>> _______________________________________________ >> >>> >>>>>>>>>> sipx-users mailing list sipx-users@list.sipfoundry.org >> >>> >>>>>>>>>> List Archive: >> http://list.sipfoundry.org/archive/sipx-users >> >>> >>>>>>>>>> Unsubscribe: >> >>> >>>>>>>>>> http://list.sipfoundry.org/mailman/listinfo/sipx-users >> >>> >>>>>>>>>> sipXecs IP PBX -- http://www.sipfoundry.org/ >> >>> >>>>>>>>>> >> >>> >>>>>>>>> >> >>> >>>>>>>>> >> >>> >>>>>>>>> >> >>> >>>>>>>>> -- >> >>> >>>>>>>>> ====================== >> >>> >>>>>>>>> Tony Graziano, Manager >> >>> >>>>>>>>> Telephone: 434.984.8430 >> >>> >>>>>>>>> Fax: 434.984.8431 >> >>> >>>>>>>>> >> >>> >>>>>>>>> Email: tgrazi...@myitdepartment.net >> >>> >>>>>>>>> >> >>> >>>>>>>>> LAN/Telephony/Security and Control Systems Helpdesk: >> >>> >>>>>>>>> Telephone: 434.984.8426 >> >>> >>>>>>>>> Fax: 434.984.8427 >> >>> >>>>>>>>> >> >>> >>>>>>>>> Helpdesk Contract Customers: >> >>> >>>>>>>>> http://www.myitdepartment.net/gethelp/ >> >>> >>>>>>>>> >> >>> >>>>>>>>> Why do mathematicians always confuse Halloween and >> Christmas? >> >>> >>>>>>>>> Because 31 Oct = 25 Dec. >> >>> >>>>>>>>> >> >>> >>>>>>>>> >> >>> >>>>>>>> >> >>> >>>>>>> >> >>> >>>>>>> >> >>> >>>>>>> -- >> >>> >>>>>>> ====================== >> >>> >>>>>>> Tony Graziano, Manager >> >>> >>>>>>> Telephone: 434.984.8430 >> >>> >>>>>>> Fax: 434.984.8431 >> >>> >>>>>>> >> >>> >>>>>>> Email: tgrazi...@myitdepartment.net >> >>> >>>>>>> >> >>> >>>>>>> LAN/Telephony/Security and Control Systems Helpdesk: >> >>> >>>>>>> Telephone: 434.984.8426 >> >>> >>>>>>> Fax: 434.984.8427 >> >>> >>>>>>> >> >>> >>>>>>> Helpdesk Contract Customers: >> >>> >>>>>>> http://www.myitdepartment.net/gethelp/ >> >>> >>>>>>> >> >>> >>>>>>> Why do mathematicians always confuse Halloween and Christmas? >> >>> >>>>>>> Because 31 Oct = 25 Dec. >> >>> >>>>>>> >> >>> >>>>>>> >> >>> >>>>>> >> >>> >>>>> >> >>> >>>>> >> >>> >>>>> -- >> >>> >>>>> ====================== >> >>> >>>>> Tony Graziano, Manager >> >>> >>>>> Telephone: 434.984.8430 >> >>> >>>>> Fax: 434.984.8431 >> >>> >>>>> >> >>> >>>>> Email: tgrazi...@myitdepartment.net >> >>> >>>>> >> >>> >>>>> LAN/Telephony/Security and Control Systems Helpdesk: >> >>> >>>>> Telephone: 434.984.8426 >> >>> >>>>> Fax: 434.984.8427 >> >>> >>>>> >> >>> >>>>> Helpdesk Contract Customers: >> >>> >>>>> http://www.myitdepartment.net/gethelp/ >> >>> >>>>> >> >>> >>>>> Why do mathematicians always confuse Halloween and Christmas? >> >>> >>>>> Because 31 Oct = 25 Dec. >> >>> >>>>> >> >>> >>>>> >> >>> >>>> >> >>> >>> >> >>> >>> >> >>> >>> -- >> >>> >>> ====================== >> >>> >>> Tony Graziano, Manager >> >>> >>> Telephone: 434.984.8430 >> >>> >>> Fax: 434.984.8431 >> >>> >>> >> >>> >>> Email: tgrazi...@myitdepartment.net >> >>> >>> >> >>> >>> LAN/Telephony/Security and Control Systems Helpdesk: >> >>> >>> Telephone: 434.984.8426 >> >>> >>> Fax: 434.984.8427 >> >>> >>> >> >>> >>> Helpdesk Contract Customers: >> >>> >>> http://www.myitdepartment.net/gethelp/ >> >>> >>> >> >>> >>> Why do mathematicians always confuse Halloween and Christmas? >> >>> >>> Because 31 Oct = 25 Dec. >> >>> >>> >> >>> >>> >> >>> >> >> >>> > >> >>> > >> >>> > -- >> >>> > ====================== >> >>> > Tony Graziano, Manager >> >>> > Telephone: 434.984.8430 >> >>> > Fax: 434.984.8431 >> >>> > >> >>> > Email: tgrazi...@myitdepartment.net >> >>> > >> >>> > LAN/Telephony/Security and Control Systems Helpdesk: >> >>> > Telephone: 434.984.8426 >> >>> > Fax: 434.984.8427 >> >>> > >> >>> > Helpdesk Contract Customers: >> >>> > http://www.myitdepartment.net/gethelp/ >> >>> > >> >>> > Why do mathematicians always confuse Halloween and Christmas? >> >>> > Because 31 Oct = 25 Dec. >> >>> > >> >>> > >> >>> >> >> >> >> >> > >> > >> > -- >> > ====================== >> > Tony Graziano, Manager >> > Telephone: 434.984.8430 >> > Fax: 434.984.8431 >> > >> > Email: tgrazi...@myitdepartment.net >> > >> > LAN/Telephony/Security and Control Systems Helpdesk: >> > Telephone: 434.984.8426 >> > Fax: 434.984.8427 >> > >> > Helpdesk Contract Customers: >> > http://www.myitdepartment.net/gethelp/ >> > >> > Why do mathematicians always confuse Halloween and Christmas? >> > Because 31 Oct = 25 Dec. >> > >> > >> > >
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