Hi Tony, Thank you for your reply and patience.
Kindly refer to my answers below. On Fri, Apr 9, 2010 at 5:49 PM, Tony Graziano <[email protected]>wrote: > None that I know of. If you cannot make the call from any phone > (Cisco/Polycom/softphone), I would ensure the call is getting to the gateway > first. As posted earlier, our cisco-to-cisco phones can communicate each other flawlessly, in the same manner's happening to polycom-to-polycom phones internally. But that's not the case if you call cisco to polycom and vice versa. > > The audiocodes has a logging function that will let you see the log in > realtime at the browser. If the call is getting to the AC, you should be > able to determine what number is being sent, and whether the is a visible > error message or reason. If you do not see the call getting to the AC, then > looking at your dialplan in the proxy and permissions would be the next > step. > > I'm trying to see what's in the trace but honestly, all I can do is guess. :( *Here's a portion of the siptrace:* INVITE sip:[email protected] <sip%[email protected]>;user=phone;sipxecs-lineid=2 SIP/2.0 Record-Route: <sip:10.10.20.254:5060 ;lr;sipXecs-CallDest=LOCL;sipXecs-rs=%2Aauth%7E.%2Afrom%7ENTlFQ0JFN0ItNERBNzBDMDY%60.900_ntap%2Aid%7EOTY3OS0x%2164cb5133a8c0212270a6ecebee818bf1> Via: SIP/2.0/TCP 10.10.20.254;branch=z9hG4bK-XX-0049zB1VPMtcVj6Q3ApJe2U8Ow Via: SIP/2.0/TCP 10.10.20.254;branch=z9hG4bK-XX-0046HBiqelyOFvAEWwyfPxdmLA~N8bSyIZyczqlYsSkWoPNmg;id=9679-1 Via: SIP/2.0/UDP 10.10.20.150;branch=z9hG4bK7eb4f5d4E2BD9623 From: "DEPT ACCOUNTING" <sip:[email protected] <sip%[email protected]> >;tag=59ECBE7B-4DA70C06 To: <sip:[email protected] <sip%[email protected]>;user=phone> * <<---- I NOTICED HERE 9 WAS NOT STRIPPED AND LOOKS LIKE A SIP NUMBER? 8886000 IS A PSTN NUMBER.* Cseq: 2 INVITE Call-Id: [email protected] Contact: <sip:[email protected] <sip%[email protected]>;x-sipX-nonat> Allow: INVITE, ACK, BYE, CANCEL, OPTIONS, INFO, MESSAGE, SUBSCRIBE, NOTIFY, PRACK, UPDATE, REFER User-Agent: PolycomSoundPointIP-SPIP_650-UA/3.2.3.1734 * AC FXO Gateway* = 10.10.20.253 *SIPX SERVER* = 10.10.20.254 *DESTINATION (PSTN) NUMBER* = 8886000 Any suggestion/comment will be very appreciated. Thanks and have a good day! Rhon > On Fri, Apr 9, 2010 at 5:42 AM, Rhon <[email protected]> wrote: > >> Hi Tony, >> >> I also did that but it's still unable to make outgoing calls. >> >> Are there any settings that I have to manually configure on my Audiocodes >> Gateway? >> >> Thanks >> >> Rhon >> >> >> On Fri, Apr 9, 2010 at 4:53 PM, Tony Graziano < >> [email protected]> wrote: >> >>> Dont dial the first "9" at the phone. Just dial the 7 digit number. >>> >>> On Fri, Apr 9, 2010 at 4:13 AM, Rhon <[email protected]> wrote: >>> >>>> Hi Everyone, >>>> >>>> I have another problem. I cannot call a PSTN number from a local >>>> extension (say 400). >>>> >>>> In my DialPlan I have the following settings: >>>> >>>> Name: Local >>>> PSTN prefix: 9 >>>> External Number Lenght: Any no. of digits >>>> >>>> On my cisco phone when I dial 98886655, I can see on the screen "Session >>>> Progress" and after a few seconds dropped the call. >>>> >>>> I can call any extension from the PSTN though. >>>> >>>> Please help. >>>> >>>> Rhon >>>> >>>> _______________________________________________ >>>> sipx-users mailing list [email protected] >>>> List Archive: http://list.sipfoundry.org/archive/sipx-users >>>> Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users >>>> sipXecs IP PBX -- http://www.sipfoundry.org/ >>>> >>> >>> >>> >>> -- >>> ====================== >>> Tony Graziano, Manager >>> Telephone: 434.984.8430 >>> Fax: 434.984.8431 >>> >>> Email: [email protected] >>> >>> LAN/Telephony/Security and Control Systems Helpdesk: >>> Telephone: 434.984.8426 >>> Fax: 434.984.8427 >>> >>> Helpdesk Contract Customers: >>> http://www.myitdepartment.net/gethelp/ >>> >>> Why do mathematicians always confuse Halloween and Christmas? >>> Because 31 Oct = 25 Dec. >>> >>> >> > > > -- > ====================== > Tony Graziano, Manager > Telephone: 434.984.8430 > Fax: 434.984.8431 > > Email: [email protected] > > LAN/Telephony/Security and Control Systems Helpdesk: > Telephone: 434.984.8426 > Fax: 434.984.8427 > > Helpdesk Contract Customers: > http://www.myitdepartment.net/gethelp/ > > Why do mathematicians always confuse Halloween and Christmas? > Because 31 Oct = 25 Dec. > >
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