sonicwall, but ports are opened and calls actually work. I mean Location A can take and receive calls, and forward calls within the same Location. The same for Location B. The issue happens when Location A transfers to Location B or Location A calls Location B.
On Apr 18, 2010, at 8:33 AM, Picher, Michael wrote: > Hmmm... what kind of firewalls at the remote sites? > >> -----Original Message----- >> From: Francis Tinio [mailto:[email protected]] >> Sent: Sunday, April 18, 2010 8:17 AM >> To: Picher, Michael >> Subject: RE: [sipx-users] cannot transfer between 2 remote locations >> >> Nope internet calling is currently disabled. >> >> >> >> -----Original Message----- >> From: Picher, Michael <[email protected]> >> Sent: April 18, 2010 7:33 AM >> To: Francis Tinio <[email protected]>; Scott Lawrence >> <[email protected]> >> Cc: sipx-users <[email protected]> >> Subject: RE: [sipx-users] cannot transfer between 2 remote locations >> >> Sounds like maybe you have Internet Calling enabled... it should be >> disabled. >> >> Mike >> >>> -----Original Message----- >>> From: [email protected] [mailto:sipx-users- >>> [email protected]] On Behalf Of Francis Tinio >>> Sent: Friday, April 16, 2010 11:45 AM >>> To: Scott Lawrence >>> Cc: sipx-users >>> Subject: Re: [sipx-users] cannot transfer between 2 remote locations >>> >>> basically, this is how we're setup with this client. >>> >>> The sipx server is in our Philly datacenter. It's not behind NAT > and >>> it has a public IP with firewall turned on. All ports closed except >>> the ones I said earlier. Then we have 2 locations. Our client's >>> office, and our office. We have phones in both locations connected >> to >>> the sipx server. >>> >>> As for firewall, both offices are behind firewalls and the polycom >>> phones behind NAT. Location A has extensions 5001, 5004. Location > B >>> has 5002, 5003. >>> >>> Incoming calls go through without issue for both locations. THey > can >>> receive and make calls. We can receive and make calls. However, >>> Location A cannot contact Location B. But we can call from within >> the >>> same location. 5001 can call 5004 but not 5002. 5002 can call > 5003 >>> but not 5001. Although the extensions would ring, except that > there >>> is no audio when the call is picked up. But within the same > location >>> audio is fine. >>> >>> Also, if 5001 calls 5002 and 5002 does not pickup, the call >>> successfully gets redirected to the VM system with audio working. >>> >>> >>> >>> On Apr 16, 2010, at 11:36 AM, Scott Lawrence wrote: >>> >>>> On Fri, 2010-04-16 at 10:59 -0400, Francis Tinio wrote: >>>>> Hi. >>>>> >>>>> Our issue with calls suddenly disconnecting after 18 secs has > been >>>>> fixed. >>>>> >>>>> However, it appears another problem that I initially thought was >>>>> linked to this is not. We cannot seem to call another extension >> on >>> a >>>>> different location. Nor can we transfer calls between phones on >>>>> different locations. We can however call extensions located in >> the >>>>> same location and transfer calls in the same location. >>>>> >>>>> Are there specific ports needed for call transferring? I know we >>> have >>>>> enabled ports 21, 8443, 12000, 5060, 5070 5080, 30000-31000 >>>> >>>> There's no way to answer your question without a careful >> description >>> how >>>> your different locations are configured (dial plans, extension >>>> numbering, local network definitions), what phones you are using >>>> (including version numbers), and how your network is configured >> (are >>>> there NATs between the locations, private VPNs...). >>>> >>>> After you've described all that... a careful description of what >> call >>> is >>>> made that does not work, and specifically what failure you see > (sip >>>> traces please, not narrative about what noises are heard). >>>> >>>> >>> >>> >>> _______________________________________________ >>> sipx-users mailing list [email protected] >>> List Archive: http://list.sipfoundry.org/archive/sipx-users >>> Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users >>> sipXecs IP PBX -- http://www.sipfoundry.org/ >> > _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users sipXecs IP PBX -- http://www.sipfoundry.org/
